Customer-Centric Desktop Support Analyst - MSP

Data#3 Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Data#3 Limited is seeking a Desktop Support Analyst to join our Managed Services team in Sydney. You’ll provide hands-on technical support, troubleshoot issues, manage and support IT equipment, and ensure incidents are resolved within SLAs, delivering a high standard of customer service.

You will work with Intune, MECM, M365, and Azure AD to deploy policies, manage devices, and support AV/meeting room systems. The role requires 3+ years of desktop experience and a customer-focused approach.

Qualifications

• 3+ years’ experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support role
• Experience working with SLAs
• Developed customer service skills and strong documentation abilities
• Able to work to deadlines with minimal supervision
• Experience with Intune conditional access management and endpoint management
• Knowledge of Windows 10/11 and deployment via MECM or Intune
• Experience with fleet management of devices including laptops, mobiles, iPads and desktops
• Experience with M365 administration (Exchange, SharePoint, Teams, OneDrive) and Azure AD

Responsibilities

• Provide responsive technical and desktop support to customers
• Troubleshoot and resolve IT issues in a timely and effective manner
• Keep customers informed throughout the resolution process
• Identify and escalate more complex technical issues when required
• Maintain accurate updates within call logging systems
• Work within contracted SLAs and deliver high-quality customer service
• Contribute to process improvements and technical documentation
• Share knowledge and collaborate with the wider support team
• Travel to remote customer sites regularly
• Maintain required safety training and adhere to onsite health and safety requirements

Skills

Customer service

Problem solving

Communication

Documentation

Time management

Tools

Intune

MECM

Endpoint Management

AV systems

MS 365 / M365

Azure Active Directory

Job description

Data#3 Limited is seeking a Desktop Support Analyst to join our Managed Services team in Sydney. You’ll provide hands-on technical support, troubleshoot issues, manage and support IT equipment, and ensure incidents are resolved within SLAs, delivering a high standard of customer service.

You will work with Intune, MECM, M365, and Azure AD to deploy policies, manage devices, and support AV/meeting room systems. The role requires 3+ years of desktop experience and a customer-focused approach.