desktop home assessor- moderate

HR Partners; Brisbane; On-site; AUD 104,000 - 141,000; Full time

Job summary

Randstad is partnering with a prominent Australian insurer to recruit a Permanent Desktop Home Assessor (Moderate Severity) based in North Lakes, Brisbane. This role lets you apply your residential building expertise from a desk, with a stable corporate career and clear progression.

You will manage end-to-end property claims virtually, liaising with engineers, builders and customers, and guiding repairs through to completion while maintaining excellent service standards.

Qualifications

• Residential building, renovation, and extensive estimating experience.
• A strong background in reviewing, building, and determining accurate scopes of works.
• Proven experience in building effective business relationships with builders and suppliers.
• Excellent time management, organisational, and communication skills.
• Experience in conflict resolution and negotiating outcomes.
• Confidence using technology and navigating multi-system computer environments.

Responsibilities

• Owning end-to-end management of allocated property claims with virtual assessing, scope and cost control, and negotiation with stakeholders.
• Producing detailed scopes of works and cost documentation; auditing against supplier quotes.
• Engaging with repairers and customers to discuss methodologies and negotiate fair repair costs.
• Interpreting reports from structural engineers, timber flooring specialists, and building consultants.
• Conducting virtual inspections to ensure repairs are completed on time and approving invoices at milestones.
• Authorising emergency make-safe works and providing empathetic support and escalations for vulnerable customers.

Skills

Residential building

Renovations

Estimating

Scope review

Stakeholder relations

Time management

Communication

Conflict resolution

Tech proficiency

Job description

Are you ready to leave site dust, weather delays, and the Bruce Highway commute behind?

If you have a strong background in residential building, renovations, or estimating, your technical knowledge is highly valuable. But you don't need to be on a muddy site or stuck in CBD traffic to use it.

We are partnering with a prominent Australian general insurance group that underwrites some of the nation’s biggest household brands. We are looking for an experienced building professional to step into a Permanent Desktop Home Assessor (Moderate Severity) role based in their modern North Lakes office.

This is your opportunity to transition into a stable, highly rewarding corporate career where your construction expertise dictates the outcome of residential property claims, all from the comfort of a desk.

The Opportunity:

• Trade Your Ute for Stability: Secure a permanent, full-time salary of $104K - $141K (incl. Super). No more chasing invoices, project cash-flow stress, or weather-dependent work.

• Work Closer to Home: Based in North Lakes, this role allows you to reclaim your mornings and afternoons by skipping the inner-city gridlock.

• Keep Your Industry Connection: You'll still be dealing with building plans, scopes of work, and trades daily, just from a strategic, advisory standpoint.

• Career Progression: Join a massive national business that actively invests in your professional development and offers structured pathways into senior technical assessing or leadership.

What You Will Actually Do

Owning the end-to-end management of allocated property claims, your day-to-day will involve:

• Virtual Assessing: Reviewing digital photos, videos, and technical reports to validate claimed damage and determine causation.

• Scope & Cost Control: Producing detailed scopes of works and cost documentation, and auditing them against supplier quotes.

• Negotiation: Engaging with repairers and customers to discuss methodologies, challenge line items, and negotiate fair, sustainable repair costs.

• Specialist Collaboration: Engaging and interpreting reports from structural engineers, timber flooring specialists, and building consultants.

• Project Management: Conducting virtual inspections to ensure repairs are completed on time, identifying defects, and approving invoices for payment at negotiated milestones.

• Customer Care: Authorising emergency make-safe works and providing empathetic support and escalations for vulnerable customers.

What We Are Looking For

To be successful in this role, you don't necessarily need prior insurance experience (though it is preferred). What you do need is:

• Essential: Residential building, renovation, and extensive estimating experience.

• Essential: A strong background in reviewing, building, and determining accurate scopes of works.

• Proven experience in building effective business relationships with builders and suppliers.

• Exceptional time management, organisational, and communication skills.

• Demonstrated ability to handle conflict resolution and negotiate outcomes.

• Confidence in using technology and navigating multi-system computer environments.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.