On-road Home Assessor

Select Aust Sydney; Brisbane; Hybrid; AUD 100,000 - 133,000; Full time

Benefits offered by this job

Fully maintained vehicle

Mobile phone

Tablet or laptop

ME day & volunteer day

Paid parental leave

Job summary

Randstad is partnering with a fast-growing insurance provider to recruit a Home Assessor based in Brisbane. You will be the on-site and virtual lead, evaluating properties after insured events and preparing precise Scopes of Work.

Key to success are a building/construction background, ability to work across stakeholders, and familiarity with cost validation and negotiations. A competitive salary, vehicle, and devices support your performance.

Qualifications

• Strong background in building and construction with emphasis on delivering quality work.
• Experience in creating precise Scopes of Work for repairs and restoration.
• Ability to analyse complex problems and resolve conflicts across multiple stakeholders.
• Experience in insurance claims or familiarity with virtual assessing technologies is a plus.
• Excellent communication skills across internal teams and external partners.

Responsibilities

• Attend client properties in person or virtually to assess building damages for insured events.
• Report accurately on building damages and compile thorough Scopes of Work.
• Collaborate with repairers and internal claims team to agree on repair methods.
• Validate costs, negotiate with repairers, and ensure prices align with industry standards.
• Oversee the repair process from start to finish to ensure timely completion and quality.

Skills

Building & construction

Scopes of Work

Stakeholder communication

Problem analysis

Negotiation with repairers

Insurance experience

Education

Tertiary education

Tools

Virtual assessing technologies

Job description

Home Assessor Randstad is excited to be supporting our valued business partner, a fast-growing and market-leading insurance provider, to source a dedicated Home Assessor based in Brisbane. Our partner is a privately-owned organisation rooted in strong family values, committed to a culture of high performance and high integrity.

About the Role

As a Home Assessor, you will play a vital role in the claims process, acting as the primary on-site contact following an insured event. You will be uniquely positioned to assist customers in their time of need, ensuring customer service levels are consistently maintained at the highest standards.

Your key responsibilities will include:

• Attending client's properties in person or virtually to assess building damages for a variety of insured events.
• Accurately reporting on building damage and compiling thorough Scopes of Work.
• Collaborating with a panel of home repairers and the internal claims team to agree on the most effective repair methods.
• Validating costs, actively negotiating with repairers, and ensuring prices align with industry standards and best practices.
• Overseeing the repair process from start to finish to ensure timely completion and adherence to cost and quality expectations.

About You

• Have a strong background in building and construction, paired with a passion for delivering compassionate and efficient customer care.
• Demonstrated experience in overseeing quality building work, with a focus on enhancing customer satisfaction.
• Previous trade experience is highly preferred, alongside familiarity with current material and labour rates within the construction industry.
• Background and hands-on experience in creating precise Scopes of Work.
• Strong ability to analyse complex problems, resolve conflicts, and communicate exceptionally well across all stakeholders.
• Insurance experience or familiarity with virtual assessing technologies is preferred but not essential.
• Relevant tertiary education is highly preferred.

What's on Offer?

Our partner is deeply committed to equipping their team for success and personal well-being. By joining this team, you will receive:

• A highly competitive salary of $100K - $133K, including superannuation.
• A fully maintained vehicle, mobile phone, and a tablet or laptop to enable you to perform at your best.
• Ongoing training and professional development.
• Fantastic extra leave benefits, including a paid ME day, one paid volunteer day annually, and the option to purchase up to two additional weeks of leave per year.
• Comprehensive support including paid parental leave and workplace giving programs.
• Access to a dedicated Perk's app offering great employee discounts, including discounts on insurance products.
• Excellent reward and recognition schemes to celebrate high performance.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.