On-road Home Assessor

Randstad Pty; Brisbane; On-site; AUD 100,000 - 133,000; Full time

Benefits offered by this job

Fully maintained vehicle

Mobile phone

Tablet or laptop

Paid ME day

Paid volunteer day

Extra leave days (up to 2 weeks)

Parental leave support

Perk's app discounts

Job summary

Randstad is partnering with a fast-growing insurance provider to recruit a Home Assessor based in Brisbane. You will be the primary on-site contact after insured events, delivering compassionate customer care while maintaining high service standards.

Your role involves visiting properties, compiling thorough Scopes of Work, and collaborating with repairers and the claims team to determine the most effective repair methods, ensuring timely completion and cost adherence.

Qualifications

• QBCC license is required to work in Queensland building and construction
• Trade certificates support hands-on assessment and cost estimation
• Formal building qualifications preferred for credible scope reporting
• Experience with building components and terminology is advantageous
• Familiarity with industry material rates and labour costs is beneficial

Responsibilities

• Visit client properties in person or virtually to assess building damage after insured events
• Prepare accurate reports and thorough Scopes of Work for repairs
• Coordinate with a panel of home repairers and internal claims team to determine repair methods
• Validate costs and negotiate with repairers to ensure alignment with industry standards
• Oversee the repair process from initiation to completion, ensuring timely delivery and cost control

Education

QBCC (Queensland Building and Construction Commission) license

Certificate III in Carpentry

Certificate IV in Building and Construction

Diploma of Building and Construction

Job description

Home Assessor

Randstad is excited to be supporting our valued business partner, a fast-growing and market-leading insurance provider, to source a dedicated Home Assessor based in Brisbane. Our partner is a privately-owned organisation rooted in strong family values, committed to a culture of high performance and high integrity.

About the Role As a Home Assessor, you will play a vital role in the claims process, acting as the primary on-site contact following an insured event. You will be uniquely positioned to assist customers in their time of need, ensuring customer service levels are consistently maintained at the highest standards.

Your key responsibilities will include:

• Attending client's properties in person or virtually to assess building damages for a variety of insured events.

• Accurately reporting on building damage and compiling thorough Scopes of Work.

• Collaborating with a panel of home repairers and the internal claims team to agree on the most effective repair methods.

• Validating costs, actively negotiating with repairers, and ensuring prices align with industry standards and best practices.

• Overseeing the repair process from start to finish to ensure timely completion and adherence to cost and quality expectations.

About You To be successful in this role, you will have a strong background in building and construction, paired with a passion for delivering compassionate and efficient customer care.

• Demonstrated experience in overseeing quality building work, with a focus on enhancing customer satisfaction.

• Previous trade experience is highly preferred, alongside familiarity with current material and labour rates within the construction industry.

• Background and hands-on experience in creating precise Scopes of Work.

• Strong ability to analyse complex problems, resolve conflicts, and communicate exceptionally well across all stakeholders.

• Insurance experience or familiarity with virtual assessing technologies is preferred but not essential.

• Relevant Tertiary education is highly preferred.

What's on Offer? Our partner is deeply committed to equipping their team for success and personal well-being. By joining this team, you will receive:

• A highly competitive salary of $100K - $133K, including superannuation.

• A fully maintained vehicle, mobile phone, and a tablet or laptop to enable you to perform at your best.

• Ongoing training and professional development.

• Fantastic extra leave benefits, including a paid ME day, one paid volunteer day annually, and the option to purchase up to two additional weeks of leave per year.

• Comprehensive support including paid parental leave and workplace giving programs.

• Access to a dedicated Perk's app offering great employee discounts, including discounts on insurance products.

• Excellent reward and recognition schemes to celebrate high performance.

Please not that only shortlisted candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• QBCC (Queensland Building and Construction Commission) license
• Certificate III in Carpentry
• Certificate IV in Building and Construction
• Diploma of Building and Construction