Home Assessor

Randstad Pty; Gold Coast City; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company vehicle

Mobile phone

Tablet

ME days

4 weeks annual leave

10 sick days

Job summary

Randstad Pty on the Gold Coast is seeking a Home Building Assessor to join our premier property insurance claims team. You will be the front-line technical expert evaluating property damage, defining repair scopes, and collaborating with repairers to return homes quickly and fairly.

If you are a skilled residential builder, estimator, project manager or supervisor looking to move off the tools, this full-time hybrid role offers site visits, digital assessments, competitive benefits and career

Qualifications

• Trade or Building background in carpentry, building, estimating, or loss adjusting.
• Ability to read building plans, quantify materials, and assess damage pricing.
• Strong communication and negotiation skills under pressure.
• Proficiency with tablets and estimating/digital reporting platforms.
• Current Australian Driver Licence (mandatory).

Responsibilities

• Damage Scoping: Inspect on-site or via digital assessments to determine causation and scope.
• Cost Validation: Review contractor quotes against current market rates and negotiate outcomes.
• End-to-End Delivery: Coordinate with panel builders to monitor repairs and track milestones.
• Customer Support: Guide homeowners with empathy and timely updates during claims.
• Surge Response: Assist CAT deployments during severe weather events.

Skills

Trade or Building Background

Estimating Acumen

Customer Focus & Negotiation

Digital Literacy

Driver Licence

Job description

Job Title: Home Building Assessor | Property Insurance Claims

Location: Gold Coast

Work Type: Full Time

Classification: Insurance & Superannuation & Claims

Key Highlights

• Competitive salary package + fully maintained company vehicle, mobile, tablet & ME days

• Frontline technical scoping role — step off the tools into a stable corporate career

• Flexible hybrid model: regional site visits, virtual assessments & work-from-home options

• 4 weeks annual leave and 10 days sick leave annually.

About the Opportunity

Join one of Australia's premier general insurers, recognised for operational excellence, integrity, and putting customers at the heart of every claim.

We are seeking a Home Building Assessor to serve as the front-line technical expert for our residential property claims portfolio. In this role, you will evaluate property damage, establish repair methodologies, formulate scopes of work, and work alongside our panel of repairers to return customers to their homes quickly and fairly.

Whether you are an established insurance assessor or an experienced residential builder, project manager, or supervisor looking to transition off the tools into an office-and-field balance, we want to hear from you.

What You’ll Be Doing

• Damage Scoping: Inspect residential properties on-site or via digital desktop assessments to determine causation, coverage alignment, and scope of loss.

• Cost Validation: Formulate repair scopes, review contractor quotes against current market rates for labour and materials, and negotiate fair, cost-effective outcomes.

• End-to-End Delivery: Partner directly with preferred panel builders to monitor repair quality, track milestone progression, and resolve scope variations.

• Customer Support: Guide homeowners through unexpected and stressful property damage with empathy, transparent communication, and timely updates.

• Surge Response: Participate in occasional catastrophe (CAT) event deployments to support communities when severe weather events strike.

Tools & Support Provided

• Fully maintained company vehicle provided for business and approved personal use.

• Full mobile tech kit: smartphone, tablet/laptop, and modern estimating and claims management platforms.

• Supportive, structured on-boarding program covering internal policy, insurance law, and digital estimating workflows.

What We’re Looking For

• Trade or Building Background: Carpentry, building, estimating, loss adjusting, or residential site supervisor experience.

• Estimating Acumen: Demonstrated ability to read building plans, quantify materials, scope damage, and evaluate trade pricing.

• Customer Focus & Negotiation: Strong communication, conflict resolution, and customer service skills under pressure.

• Digital Literacy: Comfortable operating tablets, estimating software, and digital reporting platforms on the go.

• Licence: Current, valid Australian Driver Licence (mandatory).

What’s In It For You?

• Work-Life Balance: Dedicated monthly "ME" days, generous leave entitlements, and flexible working arrangements between field visits and home.

• Career Growth: Clear technical and management progression pathways within a major national insurer.

• Employee Benefits: Substantial discounts on general and health insurance products, well-being allowances, and partner discounts.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.