Lead Desktop Home Assessing Team – Adelaide Launch

Auto & General Australia

Adelaide

On-site

AUD 100,000 - 140,000

Full time

4 days ago
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Benefits offered by this job

Extra leave
Paid parental leave
Workplace giving
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Employee discounts
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Job summary

Auto & General Australia is establishing Budget Direct’s Adelaide presence and seeking a Desktop Home Assessing Team Leader to guide a team of assessors responsible for end-to-end claims management and cost validation. You will train, coach and develop team members while monitoring KPIs and driving performance in a dynamic startup-like environment.

You’ll oversee home assessment workflows, ensure high scope accuracy and build strong internal and external relationships to deliver exceptional

Qualifications

  • Minimum 2 years’ experience in Home Assessing or Building Industry.
  • Experience managing a team of professionals.
  • Strong change-agility and exceptional communication.
  • Ability to build relationships with multiple internal and external stakeholders.
  • Insurance experience is preferred, but not essential.

Responsibilities

  • Lead, monitor and inspire the team to execute a high standard of service.
  • Provide guidance & support to team members to develop their skills and career goals.
  • Handle escalated claims, complaints and complex matters.
  • Implement cost control strategies to achieve planned outcomes and drive improvements across the Claims Value Chain.
  • Build and maintain relationships with stakeholders and provide constructive feedback.
  • Contribute to strategic and operational activities to improve Claims performance, systems and processes.
  • Track, monitor and report KPIs to ensure productivity and quality.

Skills

Leadership
People management
Communication
Coaching
Time management
Organisational skills
Negotiation
Change agility
Stakeholder management
Customer service

Job description

Auto & General Australia is establishing Budget Direct’s Adelaide presence and seeking a Desktop Home Assessing Team Leader to guide a team of assessors responsible for end-to-end claims management and cost validation. You will train, coach and develop team members while monitoring KPIs and driving performance in a dynamic startup-like environment.

You’ll oversee home assessment workflows, ensure high scope accuracy and build strong internal and external relationships to deliver exceptional

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