Lead Desktop Home Assessing Team – Adelaide Launch

Auto & General Australia; Adelaide; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Extra leave

Paid parental leave

Workplace giving

Development opportunities

Employee discounts

Reward and recognition

Onsite facilities

Get social

Be rewarded

Job summary

Auto & General Australia is establishing Budget Direct’s Adelaide presence and seeking a Desktop Home Assessing Team Leader to guide a team of assessors responsible for end-to-end claims management and cost validation. You will train, coach and develop team members while monitoring KPIs and driving performance in a dynamic startup-like environment.

You’ll oversee home assessment workflows, ensure high scope accuracy and build strong internal and external relationships to deliver exceptional

Qualifications

• Minimum 2 years’ experience in Home Assessing or Building Industry.
• Experience managing a team of professionals.
• Strong change-agility and exceptional communication.
• Ability to build relationships with multiple internal and external stakeholders.
• Insurance experience is preferred, but not essential.

Responsibilities

• Lead, monitor and inspire the team to execute a high standard of service.
• Provide guidance & support to team members to develop their skills and career goals.
• Handle escalated claims, complaints and complex matters.
• Implement cost control strategies to achieve planned outcomes and drive improvements across the Claims Value Chain.
• Build and maintain relationships with stakeholders and provide constructive feedback.
• Contribute to strategic and operational activities to improve Claims performance, systems and processes.
• Track, monitor and report KPIs to ensure productivity and quality.

Skills

Leadership

People management

Communication

Coaching

Time management

Organisational skills

Negotiation

Change agility

Stakeholder management

Customer service

Job description

Auto & General Australia is establishing Budget Direct’s Adelaide presence and seeking a Desktop Home Assessing Team Leader to guide a team of assessors responsible for end-to-end claims management and cost validation. You will train, coach and develop team members while monitoring KPIs and driving performance in a dynamic startup-like environment.

You’ll oversee home assessment workflows, ensure high scope accuracy and build strong internal and external relationships to deliver exceptional