Deputy Manager, Employability Operations And Engagement

ANU College of Asia & the Pacific; Canberra; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Permanent role

Rotating roster

Onsite car park

Parental leave

Discounts on storage services

Wine Ark discounts

Wellbeing support

WellNSWallet reimbursements

Referral incentives

Job summary

National Storage in Canberra is seeking a full-time Storage Consultant to join our team across Mitchell, Hume, Hume Central, Phillip and Queanbeyan. The role focuses on delivering outstanding customer service, guiding customers to the best storage solutions and handling administration tasks.

You will tour facilities, maintain presentation and support sales with a customer-centric approach. Applicants must have a full driver’s license and access to a car, strong communication skills, and the

Qualifications

• Full driver’s license and access to a car
• Customer-centric and sales-oriented
• Proficient in using technology and multitasking
• Strong communication and interpersonal skills
• Growth mindset and willingness to learn
• Able to work well in a team and autonomously
• Willingness to work on rotating roster including every second Saturday 9am-2pm

Responsibilities

• Deliver the ultimate customer experience by supporting and guiding customers in selecting storage options
• Conduct centre tours and walk-throughs to showcase facilities
• Maintain centre presentation, cleanliness and general operations
• Process general administration such as contracts, inventory and insurance claims
• Achieve KPIs and uphold high standards across centres
• Maintain a safe and secure centre by following WHS procedures

Job description

About The Role:
Reporting to the Centre Manager, our Storage Consultants are vital within our business, as they work closely with our customers and deliver seamless service. We have an exciting opportunity for a Full-Time Storage Consultant to join our Canberra team. In this role, you will have the opportunity to work across several locations, including Mitchell, Hume, Hume Central, Phillip, and Queanbeyan.

The role is exciting & varied, encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self-storage industry.

Key Responsibilities:

• Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs.
• Conduct centre tours and walk-throughs, showcasing our facilities.
• Maintain the centre's presentation, cleanliness and general operational duties.
• Action general administration duties such as customer contracts, inventory, and insurance claims.
• Achieve KPIs and targets to ensure our centres always represent high standards.
• Maintain a safe and secure centre by adhering to workplace health and safety procedures.

About You:

• FULL Driver’s license and car (required).
• Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
• Customer-centric and sales-oriented.
• Proficient in using technology and multitasking between different systems.
• Motivated and proactive, with a positive attitude.
• Ability to work well in a team and autonomously.
• Growth mindset with a genuine willingness to learn.
• The ability to work on a rotating roster, with every second Saturday from 9 am-2 pm.

About Us:

Established in 2000, National Storage is a leading self-storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.

If you are looking to be part of a great company doing great things, we’d love to hear from you!

Benefits of Working with Us:

• Permanent role with an industry leader
• Rotating roster, no Sundays, no late-night shifts, and public holidays off for great work-life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company-paid parental leave.
• Discounts on a range of storage services including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more
• 24-hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNSWallet program.
• Ability to earn referral incentives.

Additional information about pre-employment checks and right to work remains as part of the process.