Senior Ecommerce & Optimisation Specialist

Fynd; Brisbane; Presencial; AUD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Permanent role

Onsite car park

Parental leave

Employee discounts

Wellbeing support

Resumo da oferta

National Storage is seeking a Full Time Storage Consultant to join our Brisbane team. You will work across Kedron and Alderley, delivering exceptional customer service and guiding customers to the best storage solutions.

The role includes administration, inventory tasks, and coordinating contracts while maintaining a high standard of centre presentation. Ideal candidates are customer-focused, with strong communication skills, a proactive attitude, and the ability to work both autonomously and in

Qualificações

• Customer-centric with strong communication skills.
• Able to multitask across systems and processes.
• Team player with initiative and reliability.

Responsabilidades

• Assist customers in selecting storage options.
• Conduct centre tours and showcase facilities.
• Maintain centre presentation and safety standards.
• Handle contracts, inventory, and claims.
• Meet KPIs and uphold brand standards.
• Work rotating roster (every second Saturday).

Conhecimentos

Customer service

Sales orientation

Communication

Interpersonal skills

Ferramentas

CRM software

Descrição da oferta de emprego

About The Role:

Reporting into the Centre Manager, our Storage Consultants are vital within our business, as they work closely with our customers and deliver seamless service. We have an exciting opportunity for a Full Time Storage Consultant to join our Brisbane Team. This role gives you the opportunity to work across our centres in Kedron and Alderley.

The role is exciting & varied, encompassing customer service, administration, and operational tasks. You will be working for a dynamic and innovative company that is at the forefront of the self‑storage industry.

Key Responsibilities:

• Deliver the ultimate customer experience by supporting and guiding our customers in making the best choice for their storage needs.
• Conduct centre tours and walk throughs, showcasing our facilities.
• Maintain the centres presentation, cleanliness and general operational duties.
• Action general administration duties such as customer contracts, inventory, and insurance claims.
• Achieve KPIs and targets to ensure our centres always represent our high standards.
• Maintain a safe and secure centre by adhering to workplace health and safety procedures.

About You:

• Full Driver’s license and car (required).
• Strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
• Customer‑centric and sales oriented.
• Proficient at using technology and multitasking between different systems.
• Motivated and proactive, with a positive attitude.
• Ability to work well in a team and autonomously.
• Growth mindset with a genuine willingness to learn.
• The ability to work on a rotating roster, with every second Saturday from 9am‑2pm.

About Us:

Established in 2000, National Storage is a leading self‑storage operator across Australia and New Zealand, with over 300 centres, 100,000+ customers, and a highly acquisitive growth strategy.

Benefits of Working with Us:

• Permanent role with an industry leader
• Rotating roster, no Sundays, no late night shifts, and public holidays off for great work‑life balance.
• Structured training with a continued focus on development.
• Onsite car park included.
• Generous company paid parental leave.
• Discounts on a range of storage services including units and merchandise.
• Unique wine offers and discounts through our subsidiary company Wine Ark.
• Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
• 24‑hour wellbeing support for you and your family through our Sonder partnership.
• Reimbursements for approved wellbeing services under our WellNSWallet program.
• Ability to earn referral incentives.

Applicants may be subject to pre‑employment checks which can include reference checks, medical checks and, with consent, police background checks. People with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage and agency submissions will not be considered unless requested.