Department Lead — Retail Ops & Customer Experience

Bunnings Warehouse; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Team discount at Bunnings and Wesfarm/

OnePass membership

Job summary

Bunnings Warehouse is seeking a Department Manager to oversee daily operations, sales and high-volume stock management for a specialist area. You lead a team of 20+ colleagues, drive Best Experience and Safety Culture, and report to the Assistant Site Manager alongside the Site Manager.

You will monitor customer service levels, collaborate with Merchandising, Store Leadership and Health & Safety teams, and manage weekend rosters with some public holiday work.

Qualifications

• Experience leading large teams (20+).
• Strong focus on safety and wellbeing for staff.
• Ability to wear many hats and influence multiple stakeholders.
• Understanding KPIs and exceeding customer expectations.

Responsibilities

• Lead a team of 20+ and perform duty manager responsibilities, including opening/closing the store.
• Build capability on Best Experience and Safety Culture & Compliance through coaching.
• Rostering and planning to deliver on service promises; drive sales via merchandising and metrics.
• Act on customer feedback to improve end-to-end customer experience.
• Own department stock accuracy, replenishment discipline and loss prevention.

Skills

Team leadership

Customer service

Stock management

Merchandising

Safety leadership

KPI understanding

Job description

Bunnings Warehouse is seeking a Department Manager to oversee daily operations, sales and high-volume stock management for a specialist area. You lead a team of 20+ colleagues, drive Best Experience and Safety Culture, and report to the Assistant Site Manager alongside the Site Manager.

You will monitor customer service levels, collaborate with Merchandising, Store Leadership and Health & Safety teams, and manage weekend rosters with some public holiday work.