Dental Receptionist & Patient Experience Lead

Keppel Dental; Yeppoon; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Nine-day fortnight

Complimentary annual preventive dental

On-the-job training

Supportive team

Job summary

Keppel Dental in Yeppoon, Australia, is seeking a friendly Dental Receptionist to deliver exceptional patient service and support day-to-day practice operations. You will welcome patients, answer calls, schedule appointments, process payments and manage records.

The role emphasizes strong communication, reliability, and ability to work both independently and as part of a team within a welcoming practice.

Qualifications

• Excellent communication and customer service skills.
• Warm, approachable and professional.
• Organised with ability to manage multiple priorities.
• Strong attention to detail.
• Confident with computers and learning new software.
• Works well independently and in a team.
• Positive attitude and genuine interest in helping others.
• Reliable, punctual and willing to learn.
• Experience with nine-day fortnight scheduling.
• On-the-job training and ongoing support.
• Complimentary annual preventive dental care.
• Welcoming workplace where your contributions are valued.

Responsibilities

• Welcoming patients and providing outstanding customer service
• Answering phone calls and responding to enquiries
• Scheduling and coordinating patient appointments
• Processing payments and health fund claims
• Managing patient records, recalls and correspondence
• Liaising with dentists, dental assistants and other team members
• Completing general reception and administrative duties

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Computer literacy

Team player

Reliability

Punctuality

Willingness to learn

Job description

Keppel Dental in Yeppoon, Australia, is seeking a friendly Dental Receptionist to deliver exceptional patient service and support day-to-day practice operations. You will welcome patients, answer calls, schedule appointments, process payments and manage records.

The role emphasizes strong communication, reliability, and ability to work both independently and as part of a team within a welcoming practice.