Dental Receptionist/Assistant

Golden Beach Dental Services Pty Ltd; Caloundra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration package

Superannuation contributions

Professional development opportunities

Team-focused culture

Job summary

Golden Beach Dental Services Pty Ltd in Caloundra, QLD, is seeking a dedicated Dental Receptionist/Assistant for a full-time position. You will be the first point of contact, delivering friendly service and supporting clinical and administrative operations.

Responsibilities include greeting patients, scheduling, check-in/out, billing queries, maintaining records, sterilising instruments, and assisting the dentist.

Qualifications

• A qualification or certification as a Dental Assistant or Dental Receptionist, or equivalent experience in a dental or healthcare setting
• Strong organisational and multi-tasking abilities in a fast-paced environment
• Knowledge of Australian Dental Board standards and Best Practice guidelines
• Willingness to obtain a First Aid certificate

Responsibilities

• Greeting patients and creating a welcoming environment
• Managing patient appointments and scheduling
• Handling check-in/check-out, payments and billing queries
• Maintaining accurate and confidential patient records
• Sterilising and preparing instruments and operatory areas
• Providing chairside assistance during dental treatments
• Managing inquiries and appointment reminders
• Ensuring infection control protocols and health and safety standards

Skills

Organisation and time management

Communication and interpersonal skills

Practice management software

Infection control knowledge

Education

Dental Assistant or Dental Receptionist certification

Tools

Practice management software

General computer skills

Job description

Golden Beach Dental Services Pty Ltd is seeking a dedicated Dental Receptionist/Assistant to join our team on a full-time basis. Based in Caloundra, QLD, this role is fundamental to delivering exceptional patient care and maintaining the smooth operation of our dental practice. As a Dental Receptionist/Assistant, you will be the first point of contact for our patients, playing a vital role in creating a welcoming environment whilst supporting our clinical and administrative operations. This position requires someone who is organised, professional, and committed to providing outstanding patient service in a fast-paced healthcare setting.

Key responsibilities

Greeting patients upon arrival, making them feel welcome and comfortable in the dental practice

Managing patient appointments and scheduling using practice management software

Handling patient check-in and check-out procedures, including processing payments and handling billing queries

Maintaining accurate and confidential patient records and dental charts

Sterilising and preparing dental instruments and operatory areas for clinical procedures

Providing chairside assistance during dental treatments and procedures

Answering patient telephone enquiries professionally and redirecting appropriately

Managing patient correspondence and sending appointment reminders

Ensuring compliance with infection control protocols and health and safety standards

Supporting the dentist and dental hygienist with administrative and clinical tasks as required

Maintaining the cleanliness and organisation of reception and clinical areas

What we’re looking for

A qualification or certification as a Dental Assistant or Dental Receptionist, or equivalent experience in a dental or healthcare setting

Strong organisational and time management skills, with the ability to multitask in a busy environment

Excellent communication and interpersonal skills, with a genuine passion for patient care

Proficiency in using practice management software and general computer skills

A thorough understanding of infection control procedures and dental health and safety regulations

Attention to detail and accuracy when managing patient records and scheduling

A professional and friendly demeanour, with the ability to remain calm under pressure

Current knowledge of Australian Dental Board standards and Best Practice guidelines

A valid First Aid Certificate or willingness to obtain one

Previous experience working in a dental practice is highly desirable

Reliability and a commitment to punctuality and professional conduct

What we offer

At Golden Beach Dental Services Pty Ltd, we are committed to providing a supportive and collaborative work environment where our team members can thrive. We offer competitive remuneration packages, including superannuation contributions, to reward your dedication and expertise. Our practice invests in the professional development of our staff, providing opportunities for ongoing training and advancement within the dental healthcare sector. We maintain a positive workplace culture focused on teamwork, patient care, and continuous improvement. As a full-time team member, you will benefit from a stable position with regular hours, allowing for better work-life balance. We also encourage staff wellbeing and provide a supportive environment where your contributions are valued and recognised.

About us

Golden Beach Dental Services Pty Ltd is a dedicated dental practice serving the Caloundra community with high-quality, patient-centred dental care. We are committed to providing comprehensive dental services in a welcoming and professional environment. Our practice is built on values of integrity, excellence, and compassionate patient care. We believe in building long-term relationships with our patients and supporting them in achieving optimal oral health. Our team is passionate about delivering exceptional service and maintaining the highest standards of clinical excellence and infection control. We pride ourselves on creating a workplace where both patients and staff feel valued and respected.