Friendly Dental Receptionist - Patient Experience Pro

Study Sunshine Coast; Caloundra; Hybrid; AUD 42,000 - 54,000; Full time

Job summary

1300Smiles Caloundra is seeking a friendly Dental Receptionist to join our busy practice. You will be the first point of contact for patients, ensuring a warm, professional and welcoming experience from the moment they arrive.

In this role you’ll manage appointments, answer calls, handle patient records and coordinate with dentists and the wider team to keep the practice running smoothly. A positive attitude and ability to learn new software are essential.

Qualifications

• Experience in a reception or front-desk role preferred.
• Strong verbal and written communication.
• Ability to multitask and stay organised.
• Positive attitude and customer-focused.

Responsibilities

• Welcoming patients and providing first contact.
• Managing patient appointments, bookings and enquiries.
• Answering phone calls and responding to patient enquiries.
• Managing patient records and updating information.
• Processing payments and handling general administrative duties.
• Liaising with dentists, Dental Assistants and the wider practice team.
• Supporting the smooth day-to-day operation of the practice.
• Providing an exceptional patient experience at every interaction.

Skills

Customer service

Communication

Organised

Team player

Problem solving

Tools

Computer systems

Job description

1300Smiles Caloundra is seeking a friendly Dental Receptionist to join our busy practice. You will be the first point of contact for patients, ensuring a warm, professional and welcoming experience from the moment they arrive.

In this role you’ll manage appointments, answer calls, handle patient records and coordinate with dentists and the wider team to keep the practice running smoothly. A positive attitude and ability to learn new software are essential.