Dental Receptionist -Dickson + Phillip ACT

Experteeth Dental Group; North Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Uniform provided

Free parking

Staff dental benefits

Job summary

Experteeth Dental Group in ACT is seeking a Dental Receptionist to join our Dickson and Phillip clinics. This role blends front-desk excellence with operations support to improve scheduling, patient experience, and clinic performance.

You will coordinate with dentists and assistants, grow into Front Office Coordinator/Practice Manager, and participate in training and development through our Front Office Coordinator / Practice Manager Development Program.

Qualifications

• 1+ year of dental receptionist/administration experience.
• Knowledge of chair-side dental procedures and terminology.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Proven ability to lead teams and foster positive workplace culture.
• Ability to juggle competing priorities and stay proactive.
• Commitment to patient care and team success.
• References required.

Responsibilities

• Front Desk & Patient Experience: Greet and check in patients with warmth and professionalism; manage appointment scheduling, cancellations and recall systems; handle queries in person, by phone and email; process payments, private health fund claims, and Medicare/DVA billing; maintain patient records in practice management software (e.g. Corepractice or similar).
• Clinical Workflow Coordination: Understand chair-side sequences to schedule appointments; liaise with dentists and dental assistants using correct terminology; anticipate turnover times; coordinate referrals, treatment planning and follow-ups; ensure infection control compliance and WHS; assist with stock and equipment servicing schedules.
• Operational & Administrative: Monitor daily appointment flow; manage stock orders and invoices; prepare daily reconciliation reports and end-of-day banking; assist in onboarding new staff and HR documentation.
• Leadership & Clinic Support: Act as escalation point for patient complaints; support Practice Manager with KPI tracking and performance reporting; identify workflow inefficiencies and propose improvements; train junior reception staff; cover Practice Manager in their absence.

Skills

Communication skills

Organisational skills

Leadership

Problem-solving

Customer service

Team coordination

Education

Certificate III/IV in Business Administration, Dental Assisting, or Healthcare Administration

Tools

Core Practice

Teams

Job description

Dental Receptionist -Dickson + Phillip ACT

We are looking for an exceptional Dental Receptionist to join our growing dental group in Phillip and Dickson ACT — someone who brings more than front-desk capability. This is a career-track role designed for a motivated individual who thrives in a fast-paced clinical environment and has the ambition and aptitude to grow into a Front Office Coordinator / Practice Manager position.

You will be the first point of contact for our patients while playing a key operational role behind the scenes — supporting scheduling efficiency, team coordination, clinic performance, and demonstrating a working understanding of dental clinical workflows to bridge the gap between our front desk and clinical teams.

Key Responsibilities

Front Desk & Patient Experience

• Greet and check in patients with warmth and professionalism
• Manage appointment scheduling, cancellations, and recall systems
• Handle patient queries in person, by phone, and via email
• Process payments, private health fund claims, and Medicare/DVA billing
• Maintain accurate patient records in practice management software (e.g. Corepractice or similar)

Clinical Workflow Coordination

• Understand chair-side clinical sequences for common procedures (e.g. examinations, fillings, extractions, crown and bridge, implants, orthodontics) to schedule and manage appointment time accurately
• Liaise effectively with dentists and dental assistants using correct clinical terminology
• Anticipate chair turnover times and procedure requirements to optimise daily appointment flow
• Support clinical compliance by ensuring patient records, consent forms, and medical histories are complete prior to appointmentsCoordinate specialist referrals, treatment planning documentation, and follow-up appointments
• Understand sterilisation and infection control protocols to support WHS and accreditation compliance
• Assist in the coordination of clinical stock, materials ordering, and equipment servicing schedules

Operational & Administrative

• Monitor and manage daily appointment flow to optimise chair utilisation
• Manage stock orders, supplier invoices, and office supplies
• Prepare daily reconciliation reports and end-of-day banking
• Assist in onboarding new staff and maintaining HR documentation

Leadership & Clinic Support

• Act as a point of escalation for patient complaints and sensitive situations
• Support the Practice Manager in performance reporting and KPI tracking
• Identify workflow inefficiencies and suggest process improvements
• Assist in training junior reception and coordination staff
• Step up in the Practice Manager's absence to maintain clinic operations

What We're Looking For

• Minimum 1-year prior experience in a dental receptionist or dental administration role
• Working knowledge of chair-side clinical procedures and dental terminology
• Exceptional communication and interpersonal skills
• Strong organisational and problem-solving skills
• A track record of leading teams and building positive workplace cultures
• The ability to juggle competing priorities without dropping the ball
• A proactive, solutions-focused mindset
• A real commitment to both patient care and team success
• References Required

Highly Regarded

• Certificate III or IV in Business Administration, Dental Assisting, or Healthcare Administration
• Experience with Core Practice, Teams
• Prior experience as a dental assistant or chair-side coordinator
• Exposure to rostering, payroll, or staff coordination
• Understanding of infection control compliance and requirements

Hours

• Full time | Monday – Saturday availability

This role is part of our Front Office Coordinator / Practice Manager Development Program. High-performing coordinators are supported with:

• Support from senior practice manager and principal dentists
• Internal training in clinic operations, clinical workflow management, HR basics, and financial reporting
• Hands-on exposure to chair-side coordination to deepen clinical knowledge
• A 12–24 month pathway to FOC / Practice Manager consideration

Why Join Us

• Competitive salary with performance-based reviews
• Supportive, team-oriented clinic culture
• Real career progression — not just a job title change
• Corporate group backing with the feel of a local clinic
• Uniform provided, free parking, and staff dental benefits