Dental Assistant & Front Office Coordinator

My Implant Dentist; Sydney; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Ongoing training through My Implant*@

Job summary

My Implant Dentist is seeking a Dental Assistant & Front Office Coordinator to join a growing Australian dental group. The role offers chairside clinical support and frontline reception duties within a patient-centred practice.

Ideal candidates hold a Certificate III/IV in Dental Assisting with first aid and CPR. 12+ months’ dental experience is preferred; weekend/half-day Saturday shifts are required. Competitive hours and ongoing training are provided.

Qualifications

• Certificate III or IV in Dental Assisting.
• Current First Aid & CPR certification.
• 12+ months’ experience in dental assisting or reception (preferred).
• Friendly, patient-focused manner and strong communication skills.
• Composure and organisation in a busy clinical setting.

Responsibilities

• Provide chairside assistance across general, cosmetic and implant procedures.
• Assist with surgeries and preparation; maintain efficient appointment flow.
• Greet patients, manage check-in/check-out, confirmations and scheduling.
• Process payments and manage HICAPS, Medicare and deposits.
• Maintain confidential patient records and infection control protocols.

Skills

Chairside support

Front office skills

Patient care

Communication

Education

Certificate III/IV in Dental Assisting

Tools

Practice management software

Job description

Dental Assistant & Front Office Coordinator

My Implant Dentist is a leading Australian dental group specialising in advanced implant dentistry. With a focus on digital technology, clinical excellence, and patient comfort, we deliver high-quality implant solutions that are accessible, efficient, and patient-centred.

About You :

Certificate III or IV in Dental Assisting

Current First Aid & CPR certification

Position Summary :

The Opportunity

With a new dentist joining the practice, we're looking for a Dental Assistant to join our warm, close-knit team. Whether your strength is chairside or front-of-house, this role suits someone who genuinely loves patient care and wants to grow with a practice that's going places.

• Saturday availability required (half-day shifts)
• Prior dental experience highly regarded

What We're Looking For

• 12+ months' experience in dental assisting or reception (preferred, not essential)
• A friendly, patient-focused manner and strong communication skills
• Composure and organisation in a busy clinical setting
• Reliability, team spirit, and a willingness to learn

Key Requirements :

Position Requirements

• Certificate III or IV in Dental Assisting.
• Minimum 1 year dental assisting experience preferred.
• Previous reception/customer service experience preferred.
• Current First Aid & CPR certification.
• Strong knowledge of infection control protocols.
• Proficiency in dental practice software.
• High attention to detail and ability to multitask.

Job Responsibility :

Reporting To:

• Practice Manager

Key Responsibilities

Chairside Clinical Support

• Provide chairside assistance across general, cosmetic and implant procedures.
• Prepare surgeries in advance and anticipate clinician requirements.
• Maintain efficient appointment flow and minimise delays.
• Support sedation and surgical sessions as rostered.
• Follow all infection control and sterilisation protocols.
• Operate and maintain autoclaves and sterilisation equipment.
• Maintain instrument traceability and sterilisation logs.
• Ensure zero sterilisation breaches and full audit compliance.

Front Office Operations

• Greet patients professionally and manage check-in/check-out efficiently.
• Answer phone calls promptly and convert inquiries into appointments.
• Manage confirmations, cancellations and rescheduling.
• Provide clear payment explanations and financial coordination.
• Book appointments accurately in practice software.
• Minimise schedule gaps and optimise chair utilisation.
• Generate and action recall and incomplete treatment lists weekly.
• Prioritise urgent cases appropriately.
• Process payments, HICAPS, Medicare and deposits accurately.
• Reconcile end-of-day transactions with zero discrepancies.
• Maintain accurate and confidential patient records.

Stock & Clinical Readiness

• Monitor clinical and front office stock levels.
• Restock surgeries daily and update ordering lists.
• Support sister clinics if required.

Workplace Standards and Culture

• Follow all My Implant Dental policies, procedures, and ethical standards, ensuring ongoing compliance and professionalism.
• Take personal responsibility for understanding and upholding company expectations.

Work Health & Safety (WHS)

• Take reasonable care to protect your own health and safety, and that of others, while carrying out work duties.
• Maintain a safe working environment by identifying and addressing hazards, complying with WHS regulations, and reporting incidents to the appropriate manager and/or HR.
• Support a positive and collaborative team culture by communicating openly, assisting colleagues, working collaboratively across clinical/administrative teams and clinics, actively participating in meetings, and embracing improvements to enhance workflows and patient care.

Job Functions :

Allied Health Assistant

Job Benefits :

Why Join Us

• Competitive hourly rate
• A genuinely supportive, experienced team
• Ongoing training through My Implant Dentist
• Career growth within a rapidly expanding national network
• Team events and networking beyond your own clinic