Dental Front Office Coordinator - Path to Practice Manager

Experteeth Dental Group; North Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Uniform provided

Free parking

Staff dental benefits

Job summary

Experteeth Dental Group in ACT is seeking a Dental Receptionist to join our Dickson and Phillip clinics. This role blends front-desk excellence with operations support to improve scheduling, patient experience, and clinic performance.

You will coordinate with dentists and assistants, grow into Front Office Coordinator/Practice Manager, and participate in training and development through our Front Office Coordinator / Practice Manager Development Program.

Qualifications

• 1+ year of dental receptionist/administration experience.
• Knowledge of chair-side dental procedures and terminology.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• Proven ability to lead teams and foster positive workplace culture.
• Ability to juggle competing priorities and stay proactive.
• Commitment to patient care and team success.
• References required.

Responsibilities

• Front Desk & Patient Experience: Greet and check in patients with warmth and professionalism; manage appointment scheduling, cancellations and recall systems; handle queries in person, by phone and email; process payments, private health fund claims, and Medicare/DVA billing; maintain patient records in practice management software (e.g. Corepractice or similar).
• Clinical Workflow Coordination: Understand chair-side sequences to schedule appointments; liaise with dentists and dental assistants using correct terminology; anticipate turnover times; coordinate referrals, treatment planning and follow-ups; ensure infection control compliance and WHS; assist with stock and equipment servicing schedules.
• Operational & Administrative: Monitor daily appointment flow; manage stock orders and invoices; prepare daily reconciliation reports and end-of-day banking; assist in onboarding new staff and HR documentation.
• Leadership & Clinic Support: Act as escalation point for patient complaints; support Practice Manager with KPI tracking and performance reporting; identify workflow inefficiencies and propose improvements; train junior reception staff; cover Practice Manager in their absence.

Skills

Communication skills

Organisational skills

Leadership

Problem-solving

Customer service

Team coordination

Education

Certificate III/IV in Business Administration, Dental Assisting, or Healthcare Administration

Tools

Core Practice

Teams

Job description

Experteeth Dental Group in ACT is seeking a Dental Receptionist to join our Dickson and Phillip clinics. This role blends front-desk excellence with operations support to improve scheduling, patient experience, and clinic performance.

You will coordinate with dentists and assistants, grow into Front Office Coordinator/Practice Manager, and participate in training and development through our Front Office Coordinator / Practice Manager Development Program.