Dental Receptionist - 1300SMILES Smithfield

1300SMILES Dentists; Cairns Regional; On-site; AUD 33,000 - 44,000; Full time

Job summary

1300SMILES Dentists is seeking a friendly front desk receptionist to be the first point of contact for patients by phone, online and in person. You will help keep the appointment book running smoothly and ensure every patient feels looked after.

In a busy shopping-centre practice, you will work with the dentists, Practice Manager and front office team to deliver a seamless patient journey, handle payments and claims, and support everyday reception duties.

Qualifications

• Experience as a dental receptionist or front desk in a busy clinic.
• Proficient in handling phone calls, emails and patient enquiries.
• Comfort with payments, health fund claims and record-keeping.

Responsibilities

• Welcome patients and create a warm, professional first impression.
• Manage phone calls, emails, and patient enquiries.
• Schedule and coordinate appointments efficiently.
• Process payments and maintain accurate patient records.
• Support the clinical team to ensure a seamless patient journey.
• Assist with general administrative and reception duties.

Skills

Customer service

Phone handling

Administration

Scheduling

Job description

Job Description

This is a front desk role, and you'll be the first point of contact for our patients by phone, online and in person. It suits an experienced dental receptionist who keeps the appointment book running smoothly and makes every patient feel looked after.

Working closely with our dentists, Practice Manager and front office team, you'll help create a great experience for every patient and support the smooth day-to-day operation of the practice.

What Your Days Look Like

You'll keep the appointment book running smoothly, look after payments and health fund claims, and make sure every patient feels welcome from the moment they arrive. Being in a shopping centre, walk-in enquiries are part of the day too.

As a casual, you'll be offered shifts across our opening hours, so we're looking for someone who is generally available Monday to Saturday 8am to 5:30 and late night Thursdays.

Your Responsibilities Will Include

• Welcome patients and create a warm, professional first impression.
• Manage phone calls, emails, and patient enquiries.
• Schedule and coordinate appointments efficiently.
• Process payments and maintain accurate patient records.
• Support the clinical team to ensure a seamless patient journey.
• Assist with general administrative and reception duties.