Casual Dental Front Desk & Patient Experience Lead

1300SMILES Smithfield; Cairns Regional; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Free onsite parking

Casual hours flexibility

Ongoing training & development

Job summary

1300SMILES Smithfield is seeking a friendly Casual Dental Receptionist to be the welcoming face of our Smithfield practice in Cairns. You’ll handle bookings, payments and health fund claims, while supporting patient flow and the clinical team.

Located in Smithfield Shopping Centre, the role offers casual shifts across opening hours, generally Monday to Saturday 8am–5:30pm with late nights on Thursdays. You’ll need experience in dental/medical reception and familiarity with practice software.

Qualifications

• Experience in dental or medical reception.
• Proficient with dental practice management software.
• Accurate payments, item numbers, and patient records.
• Strong communication and organisational skills.

Responsibilities

• Greet and assist patients at the front desk.
• Manage calls, emails and patient enquiries.
• Schedule appointments and coordinate bookings.
• Process payments and maintain records.
• Support clinical team for smooth patient journey.
• Handle general reception duties.

Skills

Dental reception

Payments

Dental software

Communication & organisation

Tools

Dental4Windows

Exact

Job description

1300SMILES Smithfield is seeking a friendly Casual Dental Receptionist to be the welcoming face of our Smithfield practice in Cairns. You’ll handle bookings, payments and health fund claims, while supporting patient flow and the clinical team.

Located in Smithfield Shopping Centre, the role offers casual shifts across opening hours, generally Monday to Saturday 8am–5:30pm with late nights on Thursdays. You’ll need experience in dental/medical reception and familiarity with practice software.