Dental Receptionist

Abano Healthcare Group; Cairns Regional; On-site; AUD 33,000 - 44,000; Full time

Benefits offered by this job

Free onsite parking

Abano Healthcare network affiliation

Casual hours to suit lifestyle

Training and development opportunities

Employee Assistance Program

Job summary

1300SMILES Smithfield is seeking a friendly and organised casual dental receptionist to be the welcoming face of the practice located in Smithfield Shopping Centre, Cairns. You will handle front desk duties, phone and online inquiries, and help create a positive patient experience.

Working days vary with casual shifts across opening hours; the role involves payments, health fund claims, and coordinating appointments with the dental team.

Qualifications

• Experience in dental or medical reception.
• Experience using dental practice management software such as Dental4Windows or Exact.
• Accurate handling of payments and patient records.
• Warm, welcoming manner with patients.
• Clear and professional communication with patients and the team.
• Strong organisational skills and ability to manage priorities.
• Willingness to learn new systems and develop skills.

Responsibilities

• Welcome patients and create a warm, professional first impression.
• Manage phone calls, emails, and patient enquiries.
• Schedule and coordinate appointments efficiently.
• Process payments and maintain accurate patient records.
• Support the clinical team to ensure a seamless patient journey.
• Assist with general administrative and reception duties.

Skills

Dental reception experience

Customer service

Organisational skills

Communication

Tools

Dental4Windows

Exact

Job description

We're looking for a friendly and organised Casual Dental Receptionist to be the welcoming face of our practice. Located in the heart of Smithfield Shopping Centre, 1300SMILES Smithfield is a busy, family-focused practice providing general, restorative and orthodontic care to patients across Cairns' northern beaches.

Company Description

We're looking for a friendly and organised Casual Dental Receptionist to be the welcoming face of our practice. Located in the heart of Smithfield Shopping Centre, 1300SMILES Smithfield is a busy, family-focused practice providing general, restorative and orthodontic care to patients across Cairns' northern beaches.

Job Description

This is a front desk role, and you'll be the first point of contact for our patients by phone, online and in person. It suits an experienced dental receptionist who keeps the appointment book running smoothly and makes every patient feel looked after.

Working closely with our dentists, Practice Manager and front office team, you'll help create a great experience for every patient and support the smooth day-to-day operation of the practice.

What your days look like:

You'll keep the appointment book running smoothly, look after payments and health fund claims, and make sure every patient feels welcome from the moment they arrive. Being in a shopping centre, walk-in enquiries are part of the day too.

As a casual, you'll be offered shifts across our opening hours, so we're looking for someone who is generally available Monday to Saturday 8am to 5:30 and late night Thursdays.

Your responsibilities will include:

• Welcome patients and create a warm, professional first impression.
• Manage phone calls, emails, and patient enquiries.
• Schedule and coordinate appointments efficiently.
• Process payments and maintain accurate patient records.
• Support the clinical team to ensure a seamless patient journey.
• Assist with general administrative and reception duties.

Qualifications

To succeed in the role, you will bring:

• Previous experience in dental or medical reception
• Experience using dental practice management software (Dental4Windows, Exact, or similar).
• Accuracy with payments, item numbers and patient records
• A warm, welcoming manner that puts patients at ease
• Clear and professional communication with patients and the team
• Strong organisational skills and the ability to manage competing priorities
• A willingness to learn new systems and develop your skills across the practice

Additional Information

Why join 1300SMILES Smithfield?

We want everyone at 1300SMILES Smithfield to feel part of the team. You'll enjoy:

• Convenient location within Smithfield Shopping Centre, with food and shops right on your doorstep and free onsite parking
• Friendly and supportive team that genuinely values its people
• A modern, well-established practice with a strong patient base.
• Being part of the Abano Healthcare network, Australia's leading dental support organisation.
• Flexibility with casual hours to suit your lifestyle and work life balance
• Making a meaningful difference by helping create outstanding patient experiences every day.
• Ongoing training, mentorship and professional development opportunities
• Long-term career pathways in areas such as treatment coordination and practice management

As part of the Abano Healthcare network, you'll also have access to:

• Abano Uni Online for training and skills pathways
• A free, confidential Employee Assistance Program
• 9% off Medibank Corporate health cover
• Rewards of up to $20,000 through the Abano Referral Program
• Everyday savings through the Flare Benefits app

This role gives you the opportunity to develop your skills at the front desk and across the practice, while building a strong foundation for your longer-term career in dental.

1300SMILES is proudly a part of the Abano Healthcare Network.

Abano Healthcare supports more than 250 dental locations across Australia and New Zealand, providing the support services, resources and development opportunities that allow dental teams to focus on delivering great patient care.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.