Dental Receptionist - Concierge Front Desk & Patient Care

SMILE COLLECTIVE HEALTH; Sydney; On-site; AUD 52,000 - 65,000; Full time

Job summary

SMILE COLLECTIVE HEALTH in Sydney is seeking a Dental Receptionist to manage front-desk duties, greet patients, and coordinate bookings. You will handle phones, billing, and insurance queries while ensuring a smooth, welcoming patient journey.

Strong experience in healthcare front desk roles, excellent phone manners, and the ability to explain payment options neutrally are essential. Full-time or casual shifts available to support a busy practice.

Qualifications

• Previous experience as a Dental Receptionist or equivalent front-desk/admin experience in a healthcare setting.
• Confident at managing calls, bookings, and patient check-in/check-out with warmth.
• Ability to explain payment options neutrally and maintain patient trust.

Responsibilities

• Manage appointment scheduling, patient check-in/check-out, phones, billing, and insurance queries.
• Maintain a welcoming, organised front desk and support clinical team to keep the day on time.
• Promote a concierge-style patient experience and encourage referrals and online reviews.

Skills

Phone etiquette

Customer service

Front desk management

Appointment scheduling

Billing & insurance queries

Tools

Dental practice management software

Appointment scheduling software

Job description

SMILE COLLECTIVE HEALTH in Sydney is seeking a Dental Receptionist to manage front-desk duties, greet patients, and coordinate bookings. You will handle phones, billing, and insurance queries while ensuring a smooth, welcoming patient journey.

Strong experience in healthcare front desk roles, excellent phone manners, and the ability to explain payment options neutrally are essential. Full-time or casual shifts available to support a busy practice.