Dental Receptionist

Waratah Dental; Lithgow City Council; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

Team environment

Work-life balance

Career development

Competitive remuneration

Community focus

Job summary

Waratah Dental in Lithgow is looking for a friendly, organised, and professional Dental Receptionist to join our team. This 4-day-per-week role places you at the frontline, greeting patients and coordinating bookings with the clinical team.

You will manage appointments, answer enquiries, handle payments, and maintain patient records, all while upholding strict confidentiality and high service standards in a busy practice.

Qualifications

• Previous dental reception experience is highly desirable.
• Experience with dental practice management software and HICAPS is advantageous.
• Familiarity with appointment booking/recall systems and general reception duties.

Responsibilities

• Welcoming patients and ensuring they feel comfortable and valued.
• Managing patient bookings, confirmations, cancellations and recalls.
• Answering phone calls and patient enquiries professionally.
• Maintaining the appointment book to support practice efficiency.
• Processing patient payments and HICAPS accurately.
• Assisting patients with account enquiries and payment options.
• Maintaining accurate patient records in the practice management system.
• Handling emails, correspondence and general admin duties.
• Following up treatment plans and recalls.
• Coordinating referrals and appointments with clinicians.

Skills

Warm and patient-focused

Highly organised

Professional communication

Reliable and punctual

Team player

Proactive and independent

Tools

Dental4Windows

HICAPS

Appointment booking systems

Microsoft Office

Job description

Waratah Dental is seeking a friendly, organised and professional Dental Receptionist to join our team in Lithgow.

As the first point of contact for our patients, you will play an important role in creating a warm, welcoming and professional experience from the moment a patient contacts the practice through to the completion of their visit.

This is a 4-day-per-week position and would suit someone who enjoys variety, thrives in a busy environment and takes pride in being organised, proactive and exceptionally patient-focused.

You will work closely with our Dentists, Dental Assistants, Hygienists, Senior Dental Assistant and Practice Manager to ensure the practice operates efficiently and our patients receive a consistently high standard of care and service.

Key responsibilities

• Welcoming patients and ensuring they feel comfortable, valued and well cared for
• Managing patient appointments, bookings, confirmations, cancellations and recalls
• Answering telephone enquiries and responding to patient enquiries professionally and efficiently
• Managing and coordinating the appointment book to support practice efficiency
• Processing patient payments and HICAPS claims accurately
• Assisting patients with account enquiries, treatment fees and payment options
• Maintaining accurate and up-to-date patient records in our practice management system
• Managing emails, correspondence and general administrative duties
• Following up treatment plans, recalls, outstanding appointments and other patient enquiries
• Assisting with the smooth coordination of patient treatment, referrals and appointments
• Liaising effectively with dentists, dental assistants, hygienists and external providers
• Communicating relevant patient information accurately with the clinical team
• Maintaining a clean, organised and professional reception and waiting area
• Supporting the Practice Manager and wider team with day-to-day administrative tasks
• Following practice policies, procedures and systems consistently
• Maintaining strict patient confidentiality and privacy at all times
• Contributing positively to the culture, teamwork and smooth running of the practice

What we're looking for

The successful candidate will be:

• Warm, friendly and genuinely patient-focused
• Highly organised with excellent attention to detail
• Confident and professional when communicating with patients in person and over the phone
• Reliable, punctual and well presented
• Calm and capable of managing competing priorities in a busy environment
• Proactive, with the ability to recognise what needs to be done without always being asked
• A positive and supportive team player
• Comfortable using computers and learning new software systems
• Discreet and trustworthy when handling confidential patient and financial information
• Flexible and willing to assist other members of the team when required
• Someone who takes pride in their work and understands that excellent reception is an important part of excellent patient care

Experience

Previous dental reception experience is highly desirable.

However, we will also consider applicants with strong reception, healthcare, administration or customer-service experience who demonstrate the right attitude, professionalism and willingness to learn.

Experience with the following would be advantageous:

• Dental4Windows or similar dental practice management software
• HICAPS
• Appointment booking and recall systems
• Microsoft Office
• Healthcare or medical reception

What we offer

At Waratah Dental, we believe our team is an important part of the patient experience.

We offer:

• A friendly, supportive and professional team environment
• A strong focus on work-life balance
• A varied and interesting role within a busy dental practice
• Competitive remuneration based on experience
• The opportunity to develop long-term relationships with our patients and the Lithgow community

Waratah Dental is a family-focused dental practice proudly serving the Lithgow community.

Our philosophy is simple:

Caring for You and Your Smile

We pride ourselves on providing high-quality, evidence-based dentistry in a modern, welcoming and comfortable environment.

Our team is professional, caring, honest and approachable. We place a strong emphasis on making every patient feel valued, listened to and well looked after.

We are looking for someone who shares these values and understands that the way we welcome and communicate with our patients is just as important as the clinical care they receive.