Dental Receptionist

Gentle Dental Hawthorn; City of Melbourne; On-site; AUD 48,000 - 64,000; Full time

Job summary

Gentle Dental Hawthorn is a modern, patient-focused dental practice in Hawthorn. As a reception team member you’ll be the first to meet patients, ensuring a welcoming, calm and professional experience from arrival through checkout.

Your day includes greeting patients, managing appointments and phone inquiries, coordinating clinicians' schedules, handling payments, and supporting the dental team to keep each day running smoothly while seeking ways to improve the patient experience.

Qualifications

• Experience as a dental receptionist is highly regarded.
• Strong organisational skills and attention to detail.
• Excellent communication, both in person and on the phone.

Responsibilities

• Welcoming patients and making them feel comfortable
• Managing appointments, phone calls and patient enquiries
• Coordinating clinicians’ schedules
• Following up patients and helping them stay on track with their dental care
• Processing payments and general reception administration
• Working closely with our clinical team to keep each day running smoothly
• Looking for ways to continually improve the patient experience

Skills

Customer service

Reception duties

Phone handling

Scheduling

Team player

Job description

We’re a modern, patient-focused dental practice in the heart of Hawthorn, and we pride ourselves on providing an experience that feels genuinely different - welcoming, calm, professional and caring from the moment a patient walks through the door.

The role

As one of the first people our patients meet, you’ll play an important role in creating an exceptional patient experience.

Your day will include:

• Welcoming patients and making them feel comfortable

• Managing appointments, phone calls and patient enquiries

• Coordinating our clinicians’ schedules

• Following up patients and helping them stay on track with their dental care

• Processing payments and general reception administration

• Working closely with our clinical team to keep each day running smoothly

• Looking for ways to continually improve the patient experience

Who we’re looking for

More than anything, we’re looking for the right person.

You’ll be someone who is:

• Positive, warm and genuinely enjoys helping people

• Highly organised with excellent attention to detail

• Confident communicating both in person and over the phone

• Proactive - you notice what needs doing and take ownership

• Calm and capable when things get busy

• A strong team player

• Open to feedback, learning and personal growth

• Proud of doing things exceptionally well

Previous dental reception experience is highly regarded, but attitude, initiative and cultural fit are just as important to us.

Our values

Our team is built around:

Positivity & Gratitude – bringing positive energy and appreciating the people around us
Exceptional Quality & Care – taking pride in doing things properly and caring deeply about our patients
Active Growth – always learning and looking for ways to improve
Contribution – helping the team succeed, not just completing your own tasks
Environment – creating a workplace and patient experience people genuinely enjoy being part of

Why join Gentle Dental Hawthorn?

You’ll be joining a supportive, progressive practice that is continuing to grow and evolve.

We care about creating a great workplace, developing our people and giving our team the systems and support they need to succeed.

If you’re looking for a reception role where you can make a real contribution - rather than simply answer phones and book appointments - we’d love to hear from you.