Dental Receptionist

Rouse Hill Smiles; Sydney; On-site; AUD 50,000 - 65,000; Full time

Job summary

Rouse Hill Smiles is seeking a professional Dental Receptionist to join a friendly team. You will be the first contact for patients, manage bookings, and ensure an exceptional patient experience with accurate dental terminology knowledge. The role emphasizes efficiency and calm performance during busy periods.

Experience in dental reception (1–2 years) and proficiency with D4W/Exact/Carestack/Cliniko will be highly regarded. Availability Mon–Fri and one Saturday per month is required.

Qualifications

• Minimum 1–2 years of dental reception experience.
• Proficiency with dental management software (D4W, Exact, Carestack or Cliniko).
• Strong knowledge of dental codes, terminology and treatment plans.
• Excellent verbal and written English.
• Ability to stay calm during busy periods.
• Valid work rights in Australia.
• Availability for Monday to Friday and one Saturday per month.

Responsibilities

• Front desk management: greet patients, check-ins/outs, waiting area maintenance.
• Schedule management: maintain appointment book for clinic efficiency.
• Patient communication: handle phone inquiries and emails professionally.
• Financials: process payments (HICAPS/EFTPOS), manage accounts, follow up on claims.
• Admin support: maintain patient records and clinical correspondence.

Skills

Dental terminology

Communication skills

English proficiency

Tools

D4W

Exact

Carestack

Cliniko

Job description

We are looking for a professional, warm, and highly organised Dental Receptionist to join our friendly team at Rouse Hill Smiles. As the first point of contact for our patients, you will play a vital role in ensuring the clinic runs smoothly while providing an exceptional patient experience. This role requires someone who is not just "good with people," but truly versed in dental terminology and procedures, allowing you to manage bookings and patient enquiries with confidence and accuracy.

Key responsibilities

Front Desk Management: Greeting patients, managing check-ins/outs, and maintaining a pristine waiting area.

Scheduling: Expertly managing the appointment book to maximise clinic efficiency.

Patient Communication: Handling phone enquiries and emails with a professional and empathetic tone.

Financials: Processing payments (HICAPS/EFTPOS), managing accounts, and following up on outstanding claims.

Admin Support: General administrative tasks, including patient records management and clinical correspondence.

About you

A minimum of 1–2 years of experience in a dental reception role.

Proficiency in dental management software (e.g., D4W, Exact, Carestack or Cliniko) is highly regarded.

A solid understanding of dental codes, terminology, and treatment plans.

Excellent verbal and written English skills.

The ability to stay calm and efficient during busy morning or afternoon rushes.

Must possess valid work rights in Australia.

Required days: Monday, Tuesday, Wednesday, Thursday, Fridays and one Saturday per month.

About us

Rouse Hill Smiles is a supportive and collaborative team environment with modern, well-equipped clinic facilities.

A supportive and collaborative team environment.

Modern, well-equipped clinic facilities.

Opportunities for ongoing professional development.