Dental Practice Manager

Bendigo Children's Dentistry; Bendigo; Hybrid; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Supportive leadership

Job summary

Bendigo Children's Dentistry is seeking an experienced Practice Manager to lead day-to-day operations, people, systems and patient experience in a private paediatric setting.

You will oversee staffing, recruitment, onboarding, performance management and financial health while sustaining a positive workplace culture and strategic growth with the Principal Paediatric Dentist.

Qualifications

• Senior leadership experience in healthcare or dental settings
• Strong people-management and recruitment skills
• Excellent organisational and prioritisation abilities

Responsibilities

• Lead, support and develop the practice team
• Coordinate staffing, rosters and leave
• Support recruitment, onboarding and performance management
• Maintain a positive, accountable workplace culture
• Monitor finances, debtors and expenses
• Support efficient appointment book management
• Manage suppliers, contractors and practice resources
• Ensure policies and procedures are implemented
• Support WHS and compliance
• Improve patient journey and customer experience
• Collaborate with the Principal Paediatric Dentist on strategic direction
• Identify opportunities to improve systems and efficiency

Skills

People leadership

Financial management

Staff scheduling

Healthcare management

Patient experience

Tools

Dental practice software

Dental billing software

Job description

Make a real difference to the way children and families experience dental care.

Bendigo Children's Dentistry is looking for an experienced, motivated and people-focused Practice Manager to join our team.

We are a private paediatric dental practice committed to providing high-quality dental care in a welcoming, supportive and child-focused environment.

We are looking for someone who can take ownership of the day-to-day running of the practice, lead our team and work closely with the Principal Paediatric Dentist to help our practice continue to grow and thrive.

About the Role

This is a senior leadership position with responsibility for the people, operations, systems, patient experience and business performance of the practice.

Your days will be varied and will include:

• Leading, supporting and developing our practice team
• Coordinating staffing, rosters and leave
• Supporting recruitment, onboarding and performance management
• Maintaining a positive and accountable workplace culture
• Monitoring practice finances, debtors and expenses
• Supporting efficient appointment book management
• Managing suppliers, contractors and practice resources
• Ensuring practice policies and procedures are implemented
• Supporting workplace health and safety and compliance
• Responding to patient and family concerns
• Improving the patient journey and customer experience
• Supporting marketing and practice development
• Identifying opportunities to improve systems and efficiency
• Working closely with the Principal Paediatric Dentist on the strategic direction of the practice

About You

We are looking for someone who is:

• An experienced practice manager, healthcare manager or business manager
• A confident and supportive people leader
• Highly organised and able to manage competing priorities
• Professional, approachable and emotionally intelligent
• Comfortable having difficult conversations when required
• Commercially aware and confident with financial management
• Proactive and solutions-focused
• Detail-oriented without losing sight of the bigger picture
• Passionate about delivering an exceptional patient experience
• Comfortable working in a busy healthcare environment
• Committed to maintaining a positive workplace culture

Previous experience in dental practice management and/or dental assisting is highly desirable, although we will consider candidates with strong management experience in other healthcare or professional environments.

Experience with dental practice software, private health insurance, dental billing, recalls and the day-to-day operation of a dental practice will be highly regarded.

Experience working with children or in a paediatric healthcare environment is also desirable.

This is an opportunity to take on a genuinely important leadership role within a growing specialist paediatric dental practice.

You will have the opportunity to:

• Make a meaningful difference to the experience of children and families
• Lead and develop a dedicated team
• Have genuine input into how the practice operates
• Implement new ideas and improve systems
• Contribute to the continued growth and development of the practice
• Build a positive and supportive workplace culture

What We Offer

• Competitive salary based on experience
• Full-time or part-time employment by negotiation
• Hybrid employment structure - opportunity to choose your hours and work from home
• Supportive leadership
• A friendly and collaborative team environment
• A varied and rewarding role