Dental Office Senior Receptionist/Front Desk Office Coordinator

Smile Sanctuary; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development

Career growth

Supportive team culture

Job summary

Smile Sanctuary Mortdale Dental is seeking an experienced Dental Office Coordinator / Senior Dental Receptionist to join our modern, boutique practice in Sydney. The role focuses on delivering premier patient experiences, coordinating treatment schedules and supporting day-to-day operations with a proactive, team-oriented approach.

Ideal candidates will have dental reception or practice management experience, strong communication skills, and a genuine interest in treatment coordination and

Qualifications

• Experience in dental reception or practice coordination.
• Warm, patient-focused demeanor.
• Highly organized with attention to detail.
• Proficient with dental software.
• Excellent communication skills.
• Ability to manage a busy diary.
• Interest in treatment coordination and career development.
• Team player supporting clinicians and growth.
• Capable of coordinating front desk across five days.

Responsibilities

• Welcoming patients and creating an exceptional patient experience.
• Managing appointments and coordinating the clinical diary.
• Optimising clinician schedules and filling cancellations.
• Treatment coordination and patient follow-up.
• Managing treatment plans, patient records and payments.
• Responding to patient enquiries by phone, email and in person.
• Supporting dentists and clinical staff with administrative requirements.
• Maintaining practice systems, protocols and organisation.
• Identifying opportunities to improve efficiency and patient experience.

Skills

Dental reception

Administration

Calendar management

Communication

Detail-oriented

Team collaboration

Proactive

Diary management

Tools

Dental software

Job description

Dental Office Senior Receptionist/Front Desk Office Coordinator

Smile Sanctuary Mortdale Dental | Mortdale, South Sydney

Part-Time or Full-Time

Smile Sanctuary Mortdale Dental is a modern, boutique dental practice focused on delivering premium dental care in a calm, welcoming environment.

We are looking for an experienced Dental Office Coordinator / Senior Dental Receptionist to join our growing team.

This is an exciting opportunity for someone who wants to take an active role in the patient experience, treatment coordination and smooth day-to-day running of the practice.

About You

• Experienced in dental reception, dental administration or practice coordination
• Warm, positive and genuinely patient-focused
• Highly organised with excellent attention to detail
• Confident with computers and dental practice management software
• An exceptional communicator in person, over the phone and via email
• Proactive, reliable and able to take ownership
• Confident managing a busy clinical diary and competing priorities
• Interested in treatment coordination and developing their career
• A team player who enjoys supporting clinicians and contributing to practice growth
• Coordinator the front desk reception team who are spread over 5 days per week.

Experience as a Senior Dental Receptionist, Treatment Coordinator or Practice Manager is highly regarded.

Key Responsibilities

• Welcoming patients and creating an exceptional patient experience
• Managing appointments and coordinating the clinical diary
• Optimising clinician schedules and filling cancellations
• Treatment coordination and patient follow-up
• Managing treatment plans, patient records and payments
• Responding to patient enquiries by phone, email and in person
• Supporting dentists and clinical staff with administrative requirements
• Assisting with the smooth day-to-day operation of the practiceMaintaining practice systems, protocols and organisation
• Identifying opportunities to improve efficiency and patient experience

What We Offer

• Part-time or full-time position
• Modern, premium dental practice environment
• Supportive and positive team culture
• Professional development and career growth opportunities
• Opportunity to develop skills across reception, treatment coordination and practice management
• A role where you can make a genuine impact on our patients and practice

If you are an experienced dental professional who takes pride in organisation, patient care and delivering an exceptional experience, we'd love to hear from you.

Application Questions

• Do you have previous dental reception experience?
• Do you have experience as a Senior Dental Receptionist, Treatment Coordinator or Practice Manager?
• What dental software have you used?
• Are you seeking part-time or full-time employment?
• What days and hours are you available?
• Why are you interested in joining Smile Sanctuary Mortdale Dental?