Dental Laboratory Admin Assistant

Totally Smiles; Willoughby; Hybrid; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Varied role

Opportunity to make a difference

Employee Assistant Program access

Discounts on Work App

Job summary

Ceramic Artisans Dental Lab in Chatswood is seeking an experienced Dental Lab Admin Assistant for a part-time position. You will support the lab with patient orders, customer service, and inventory management, working closely with clinicians and lab technicians.

The role offers a competitive hourly rate, varied responsibilities, and the chance to contribute to a reputed lab with strong health and safety standards.

Qualifications

• Strong organisational skills and multitasking abilities.
• Excellent written and verbal communication.
• Basic knowledge of dental terminology and procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dental lab management software is a plus.
• High attention to detail and accuracy; ability to maintain confidentiality.
• Previous administrative experience in a medical or dental setting preferred.

Responsibilities

• Customer Service: answer calls and emails from clients (dentists, offices, patients).
• Order Management: process and track incoming dental orders and keep records.
• Documentation & Reporting: maintain patient records, progress reports, and invoices.
• General Office Support: filing, data entry, and related clerical tasks.

Skills

Organisational skills

Multitasking

Communication skills

Dental terminology knowledge

Attention to detail

Confidentiality

Administrative experience in medical/d

Tools

Microsoft Office Suite

Dental lab management software

Job description

About the Position:

Ceramic Artisans Dental Lab in Chatswood is currently searching for an experienced Dental Lab Admin Assistant to work on a part time basis.

You’ll provide essential administrative and clerical support to ensure the smooth and efficient operation of our dental laboratory. This role involves managing patient orders, customer service, and assisting with inventory management, while working closely with clinicians and lab technicians.

Key Responsibilities:

Customer Service:

• Answer phone calls and respond to emails from clients (dentists, dental offices, patients).
• Address client inquiries, concerns, and requests in a professional and timely manner.

Order Management:

• Process and track incoming dental orders, ensuring all necessary information is complete.
• Maintain accurate records of orders, deliveries, and materials used.
• Follow up with clients regarding incomplete or incorrect orders.

Documentation & Reporting:

• Maintain detailed and organised patient records, including order specifications, timelines, and progress reports.
• Ensure that all documents comply with health and safety regulations and industry standards.
• Assist in generating invoices and billing reports for clients and accounting purposes.

General Office Support:

• Perform general clerical duties such as filing, data entry, and faxing.
• Ensure the office space remains organised and efficient.

What we can offer you:

• Competitive hourly rate
• Varied role
• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

Skills & Qualifications:

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Basic knowledge of dental terminology and procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dental lab management software is a plus.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Previous administrative experience in a medical or dental setting preferred.