Dental Laboratory Admin Assistant

Impression Dental Group; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Competitive hourly rate

Employee Assistance Program

Discounts on Work App

Great Place to Work 2024 & 2025

Job summary

Impression Dental Group in Chatswood is seeking a part-time Dental Lab Admin Assistant to provide essential administrative and clerical support for our dental laboratory. You will manage patient orders, handle customer service, and assist with inventory while collaborating with clinicians and lab technicians.

The role focuses on order processing, records management, invoicing, and general office duties with an emphasis on accuracy, confidentiality, and efficient communication in a dental setting.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Basic knowledge of dental terminology and procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dental lab management software is a plus.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Previous administrative experience in a medical or dental setting preferred.

Responsibilities

• Answer phone calls and respond to emails from clients (dentists, dental offices, patients).
• Process and track incoming dental orders, ensuring all necessary information is complete.
• Maintain detailed and organised patient records, including order specifications, timelines, and progress reports.
• Assist in generating invoices and billing reports for clients and accounting purposes.
• Perform general clerical duties such as filing, data entry, and faxing.

Skills

Organisational skills

Communication skills

Dental terminology knowledge

Microsoft Office

Dental lab software

Attention to detail

Confidentiality

Medical/dental admin experience

Tools

Microsoft Office Suite

Dental lab management software

Job description

Chatswood Impression Dental Group

Job Description

About the Position:
Ceramic Artisans Dental Lab in Chatswood is currently searching for an experienced Dental Lab Admin Assistant to work on a part time basis.

You’ll provide essential administrative and clerical support to ensure the smooth and efficient operation of our dental laboratory. This role involves managing patient orders, customer service, and assisting with inventory management, while working closely with clinicians and lab technicians.

Key Responsibilities

Customer Service:

• Answer phone calls and respond to emails from clients (dentists, dental offices, patients).
• Address client inquiries, concerns, and requests in a professional and timely manner.

Order Management

• Process and track incoming dental orders, ensuring all necessary information is complete.
• Maintain accurate records of orders, deliveries, and materials used.
• Follow up with clients regarding incomplete or incorrect orders.

Documentation & Reporting

• Maintain detailed and organised patient records, including order specifications, timelines, and progress reports.
• Ensure that all documents comply with health and safety regulations and industry standards.
• Assist in generating invoices and billing reports for clients and accounting purposes.

General Office Support

• Perform general clerical duties such as filing, data entry, and faxing.
• Ensure the office space remains organised and efficient.

What We Can Offer You

• Competitive hourly rate
• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

Skills & Qualifications

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Basic knowledge of dental terminology and procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dental lab management software is a plus.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Previous administrative experience in a medical or dental setting preferred.

We are an equal opportunity employer. We welcome individuals of all ages, a range of educational backgrounds and experience levels, including those from culturally and linguistically diverse backgrounds.

If you have any questions or concerns about your application, please contact the employer directly. All potential job offers will be subject to standard background checks, including reference verification and, where applicable, a debt and security check. The employment contract will specify the full-time or part-time status, working hours, and salary or hourly rate with benefits details. All candidates will be provided with clear information on contract type and duties.