Dental Assistant Ballina

Narooma; Sydney; On-site; AUD 41,000 - 52,000; Part time

Benefits offered by this job

Competitive hourly rate

Make a difference

Employee Assistance Program

Work App discounts

Great Place to Work

Job summary

Ceramic Artisans Dental Lab in Chatswood is seeking a part-time Dental Lab Admin Assistant to provide essential administrative support to ensure smooth operation of the dental laboratory.

You will manage patient orders, handle customer inquiries, assist with inventory, and support clinicians and lab technicians. The role requires strong organisational skills and proficiency in Microsoft Office; experience with dental software is a plus.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent written and verbal communication.
• Familiarity with dental terminology is a plus.
• Proficient in Microsoft Office Suite.
• Experience in medical/dental admin preferred.

Responsibilities

• Answer phone calls and respond to emails from clients (dentists, dental offices, patients).
• Process and track incoming dental orders; maintain records of orders, deliveries, and materials used.
• Assist with inventory management and generate invoices and billing reports.
• Maintain detailed and organised patient records, including order specifications and progress reports.
• Perform general clerical duties and keep the office space organised and efficient.

Skills

Organisational skills

Multitasking

Communication skills

Dental terminology knowledge

MS Office proficiency

Dental lab software knowledge

Attention to detail

Confidentiality

Medical/dental admin experience

Tools

Dental lab management software

Job description

Ceramic Artisans Dental Lab in Chatswood is currently searching for an experienced Dental Lab Admin Assistant to work on a part time basis.

You’ll provide essential administrative and clerical support to ensure the smooth and efficient operation of our dental laboratory. This role involves managing patient orders, customer service, and assisting with inventory management, while working closely with clinicians and lab technicians.

Key Responsibilities:

Customer Service:

• Answer phone calls and respond to emails from clients (dentists, dental offices, patients).
• Address client inquiries, concerns, and requests in a professional and timely manner.

Order Management:

• Process and track incoming dental orders, ensuring all necessary information is complete.
• Maintain accurate records of orders, deliveries, and materials used.
• Follow up with clients regarding incomplete or incorrect orders.

Documentation & Reporting:

• Maintain detailed and organised patient records, including order specifications, timelines, and progress reports.
• Ensure that all documents comply with health and safety regulations and industry standards.
• Assist in generating invoices and billing reports for clients and accounting purposes.

General Office Support:

• Perform general clerical duties such as filing, data entry, and faxing.
• Ensure the office space remains organised and efficient.

What we can offer you:

• Competitive hourly rate
• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

Skills & Qualifications:

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Basic knowledge of dental terminology and procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dental lab management software is a plus.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Previous administrative experience in a medical or dental setting preferred.

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