Dental Laboratory Admin Assistant

Impression Dental Group; Willoughby; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Varied role

Make a difference

Employee Assistant Program

Work App discounts

Great Place to Work 2024/25

Job summary

Ceramic Artisans Dental Lab in Chatswood is seeking an experienced Dental Lab Admin Assistant to work on a part-time basis, providing essential administrative and clerical support to ensure smooth operation of the laboratory. You’ll manage patient orders, customer service, and inventory tasks, while collaborating with clinicians and lab technicians to keep records accurate and compliant.

Strong organisational skills, excellent written and verbal communication, and proficiency in Microsoft Office

Qualifications

• Administrative experience in medical or dental setting preferred.
• Proficient in MS Word, Excel, Outlook.
• Knowledge of dental terminology is a plus.
• Strong organisational and communication skills.

Responsibilities

• Handle patient orders and maintain records.
• Respond to client inquiries professionally.
• Process orders, track deliveries, and manage invoices.
• Support inventory management and general office tasks.

Skills

Organisational skills

Multitasking

Excellent communication

Microsoft Office

Dental terminology knowledge

Data entry

Tools

Dental lab management software

Job description

About the Position:

Ceramic Artisans Dental Lab in Chatswood is currently searching for an experienced Dental Lab Admin Assistant to work on a part time basis.

You’ll provide essential administrative and clerical support to ensure the smooth and efficient operation of our dental laboratory. This role involves managing patient orders, customer service, and assisting with inventory management, while working closely with clinicians and lab technicians.

Key Responsibilities:

Customer Service:

• Answer phone calls and respond to emails from clients (dentists, dental offices, patients).
• Address client inquiries, concerns, and requests in a professional and timely manner.

Order Management:

• Process and track incoming dental orders, ensuring all necessary information is complete.
• Maintain accurate records of orders, deliveries, and materials used.
• Follow up with clients regarding incomplete or incorrect orders.

Documentation & Reporting:

• Maintain detailed and organised patient records, including order specifications, timelines, and progress reports.
• Ensure that all documents comply with health and safety regulations and industry standards.
• Assist in generating invoices and billing reports for clients and accounting purposes.

General Office Support:

• Perform general clerical duties such as filing, data entry, and faxing.
• Ensure the office space remains organised and efficient.

What we can offer you:

• Competitive hourly rate
• Varied role
• Opportunity to make a difference
• Access to our internal Employee Assistant Program
• Unlock exclusive discounts and cashback offers on the Work App
• Certified Great Place to Work two years in a row 2024 & 2025

Skills & Qualifications:

• Strong organisational and multitasking abilities.
• Excellent communication skills, both written and verbal.
• Basic knowledge of dental terminology and procedures is a plus.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with dental lab management software is a plus.
• High attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information.
• Previous administrative experience in a medical or dental setting preferred.