Dental Front Office Lead - Patient Care & Operations

Quality Dental Care; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Above award rates

Novated Leasing

Access to latest technology

Supportive team environment

Patient-focused culture

Job summary

Quality Dental Care seeks a motivated Front Office Coordinator to lead our reception team and contribute to outstanding patient care.

You will oversee front-desk performance, manage appointments, recalls, and daily banking, and play a key role in improving efficiency and profitability within a modern, supportive clinic.

Join a close-knit team delivering high-quality dental care with a patient-centred approach in Adelaide.

Qualifications

• Minimum of 4 years’ experience in a Dental Receptionist role.
• Strong leadership, problem solving and decision-making.
• Excellent communication and interpersonal skills with patients.
• Attention to detail and ability to work efficiently and accurately.
• Commitment to warm, patient-centred care.
• Ability to work collaboratively in a team.
• Reliability and genuine passion for the industry.

Responsibilities

• Oversee front-desk team performance and professionalism.
• Ensure phone, email, and in-person communication standards are met.
• Manage appointment books for maximum efficiency.
• Minimise gaps and cancellations — implement rebooking and short notice lists.
• Ensure treatment plans are entered, printed, and explained.
• Set up and maintain recall systems (SMS, email, phone).
• Drive initiatives to improve patient care, efficiency, and profitability.
• Manage daily banking and reconciliation.
• Review and balance takings from HICAPS, EFTPOS, cash, and bank deposits.
• Manage petty cash, refunds, and credit card reconciliations.

Skills

Leadership

Communication

Teamwork

Problem solving

Attention to detail

Reliability

Patient care

Tools

HICAPS

EFTPOS

Job description

Quality Dental Care seeks a motivated Front Office Coordinator to lead our reception team and contribute to outstanding patient care.

You will oversee front-desk performance, manage appointments, recalls, and daily banking, and play a key role in improving efficiency and profitability within a modern, supportive clinic.

Join a close-knit team delivering high-quality dental care with a patient-centred approach in Adelaide.