Front Desk Cordinator

seek.com.au; Ipswich City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Mentoring and professional development

Career progression within the practice

Team-oriented workplace culture

Performance-based incentives

Job summary

Ipswich City Dental is seeking a Front Desk Coordinator to join our professional, patient-focused team. As the first point of contact, you will lead front desk operations, ensuring a seamless and highly professional patient experience.

The ideal candidate is highly organized, proactive, and thrives in a fast-paced clinical environment, with strong communication, empathy for patients, and comfort handling billing and appointment coordination.

Qualifications

• Dental industry knowledge and treatment coordination experience.
• Professional and confident communication with patients and team.
• Ability to discuss treatment fees and payment options.
• Warm, empathetic patient care and relationship-building.
• Understanding of private health funds and claims.
• Strong organisation and multitasking for busy schedules.
• Proficient with dental practice management software and patient databases.
• Experience coordinating complex appointments.

Responsibilities

• Serve as first point of contact and front desk leader.
• Coordinate administrative tasks and patient care.
• Manage appointment books and scheduling.
• Discuss treatment plans and fees with patients.
• Coordinate billing and payments.
• Maintain patient databases and software.
• Foster a professional, patient-centered experience.

Skills

Dental knowledge

Communication skills

Financial discussions

Empathy

Health fund knowledge

Organisation

Tech systems

Appointment coordination

Tools

Dental practice management software

Job description

Ipswich City Dental is seeking an exceptional Front Desk Coordinator to join our professional and patient-focused team.

As the first point of contact for our patients, this role is far more than reception — it is a key leadership position within the practice, responsible for creating a seamless, welcoming and highly professional patient experience.

We are looking for someone who thrives in a fast-paced clinical environment, communicates with confidence and warmth, and takes genuine pride in organisation, efficiency, and patient care.

If you are highly organised, proactive, and passionate about delivering outstanding service, this is an opportunity to join a supportive team that values excellence, growth, and teamwork.

Why Join Ipswich City Dental

We believe great practices are built by great people. Our team culture is supportive, collaborative and focused on continuous improvement.

You will benefit from:

A supportive and highly respected clinical team

Ongoing mentoring and professional development

Opportunities for career progression within the practice

A positive, professional and team-oriented workplace culture

Performance-based incentives for outstanding contribution

The opportunity to play a key role in shaping the patient experience

The Role

The ideal candidate will bring a combination of dental knowledge, strong communication skills and excellent organisational abilities, along with the confidence to manage both the administrative and patient-care coordination aspects of the role.

You will ideally have:

Dental Industry Knowledge: Previous experience within a dental practice, with a sound understanding of dental terminology, procedures and treatment coordination.

Confident Communication Skills: The ability to communicate professionally and confidently with patients, clinicians and team members, including discussing complex treatment plans and procedures.

Financial Confidence: Be comfortable discussing treatment fees, payment options and financial commitments with patients, while understanding the value of comprehensive, high-quality dental care.

Empathy & Patient Care: A warm, approachable manner with the ability to show empathy, build patient relationships and make patients feel comfortable and supported throughout their dental journey.

Health Fund Knowledge: A good understanding of private health funds, claiming processes, benefits and patient entitlements.

Exceptional Organisation: Strong time management and multitasking skills, with the ability to prioritise responsibilities and coordinate busy appointment books efficiently.

Technology & Systems: Confident with computers and technology, with experience using dental practice management software and managing patient databases.

Appointment & Treatment Coordination: Experience managing complex appointment schedules, coordinating treatment appointments and ensuring clinical and administrative requirements are well organised.

Above all, we are looking for someone who takes ownership of their role, has initiative, pays attention to detail and understands that the front desk is central to the success of the practice and the overall patient experience.