Delivery & Change Analyst

Keolis; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Education and learning opportunities

Employee Assistance Program

Reward & Recognition

Health & Wellness Programs

Flexible work options

Job summary

Keolis Gold Coast is seeking a capable delivery and business analysis professional to drive technology projects and improvement initiatives. You will define scope, milestones, risks and accountabilities, and coordinate stakeholders and vendors through testing, implementation, handover and adoption.

You will identify stakeholder needs, document processes and acceptance criteria, shape fit-for-purpose solutions, manage change, training and readiness, and ensure governance, security, records and

Qualifications

• Experience delivering technology projects or business improvements through adoption and operational handover.
• Business analysis experience in requirements, process mapping, solution options and acceptance criteria.
• Experience leading projects or workstreams through planning, risk management, testing and implementation.
• Experience coordinating service providers and supporting change, training and adoption.
• Experience developing governance and operational documentation within service management, change and security processes.
• Working knowledge of Microsoft 365 and contemporary business application administration, security and support.
• Ability to work autonomously, manage priorities and communicate with business, technical and vendor audiences.
• Willingness to provide occasional onsite and out-of-hours implementation support.

Responsibilities

• Deliver technology and business improvement initiatives, defining scope, outcomes, milestones, risks and accountabilities.
• Coordinate stakeholders and vendors through testing, implementation, handover and adoption, escalating risks early.
• Identify stakeholder needs and document processes, requirements, acceptance criteria and solution options.
• Shape fit-for-purpose solutions that reduce complexity, manual effort and control gaps.
• Coordinate change, communications, training and readiness, supported by clear documentation.
• Confirm benefits, monitor adoption and data quality, and coordinate improvements.
• Set delivery and acceptance expectations, track supplier commitment and coordinate provider dependencies.
• Provide occasional hands-on support to assist staff with IT issues, onsite triage, testing and deployment support.

Skills

Tech project delivery

Business analysis

Project leadership

Vendor coordination

Governance documentation

Microsoft 365 knowledge

Autonomy

Onsite support

Education

Relevant qualification

Tools

Power Platform

Power BI

Airtable

ERP familiarity

Job description

Keolis Gold Coast is seeking a capable delivery and business analysis professional to drive technology projects and improvement initiatives. You will define scope, milestones, risks and accountabilities, and coordinate stakeholders and vendors through testing, implementation, handover and adoption.

You will identify stakeholder needs, document processes and acceptance criteria, shape fit-for-purpose solutions, manage change, training and readiness, and ensure governance, security, records and