Delivery Analyst: Tech Projects & Change

Keolis Gold Coast; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Education opportunities

Employee Assistance Program

Recognition program

Wellness programs

Flexible leave options

Job summary

Keolis Gold Coast is seeking a knowledgeable Delivery and Implementation specialist to drive technology projects and business improvements, from scoping through adoption and handover.

You will coordinate with stakeholders and vendors, document requirements, and shape practical solutions to reduce complexity and control gaps. The role includes change management, training, and ensuring benefits are realized.

Qualifications

• Experience delivering technology projects or business improvements through adoption and operational handover.
• Business analysis experience in requirements, process mapping, solution options and acceptance criteria.
• Experience leading projects or workstreams through planning, risk management, testing and implementation.
• Experience coordinating service providers and supporting change, training and adoption.
• Experience developing governance and operational documentation within service management, change and security processes.
• Working knowledge of Microsoft 365 and contemporary business application administration, security and support.

Responsibilities

• Deliver technology and business improvement initiatives, defining scope, outcomes, milestones, risks and accountabilities.
• Coordinate stakeholders and vendors through testing, implementation, handover and adoption, escalating risks early.
• Identify stakeholder needs and document processes, requirements, acceptance criteria and solution options.
• Shape fit-for-purpose solutions that reduce complexity, manual effort and control gaps.
• Coordinate change, communications, training and readiness, supported by clear documentation.
• Confirm benefits, monitor adoption and data quality, and coordinate improvements.
• Set delivery and acceptance expectations, track supplier commitment and coordinate provider dependencies.
• Embed ownership, support, security, privacy, records, change control and lifecycle requirements.
• Provide occasional hands-on support to assist staff with IT issues, onsite triage, testing and deployment support while retaining provider accountability.
• Manage concurrent priorities autonomously, communicate clearly and balance delivery pace with governance and security.

Skills

Tech project delivery

Business analysis

Project leadership

Vendor coordination

Governance docs

MS 365 admin

Self-management

Onsite support

Stakeholder management

Education

Project management certification

Relevant qualification

Tools

Power Platform

Power BI

ERP systems

Job description

Keolis Gold Coast is seeking a knowledgeable Delivery and Implementation specialist to drive technology projects and business improvements, from scoping through adoption and handover.

You will coordinate with stakeholders and vendors, document requirements, and shape practical solutions to reduce complexity and control gaps. The role includes change management, training, and ensuring benefits are realized.