Delivery Analyst

Keolis Gold Coast; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Education opportunities

Employee Assistance Program

Recognition program

Wellness programs

Flexible leave options

Job summary

Keolis Gold Coast is seeking a knowledgeable Delivery and Implementation specialist to drive technology projects and business improvements, from scoping through adoption and handover.

You will coordinate with stakeholders and vendors, document requirements, and shape practical solutions to reduce complexity and control gaps. The role includes change management, training, and ensuring benefits are realized.

Qualifications

• Experience delivering technology projects or business improvements through adoption and operational handover.
• Business analysis experience in requirements, process mapping, solution options and acceptance criteria.
• Experience leading projects or workstreams through planning, risk management, testing and implementation.
• Experience coordinating service providers and supporting change, training and adoption.
• Experience developing governance and operational documentation within service management, change and security processes.
• Working knowledge of Microsoft 365 and contemporary business application administration, security and support.

Responsibilities

• Deliver technology and business improvement initiatives, defining scope, outcomes, milestones, risks and accountabilities.
• Coordinate stakeholders and vendors through testing, implementation, handover and adoption, escalating risks early.
• Identify stakeholder needs and document processes, requirements, acceptance criteria and solution options.
• Shape fit-for-purpose solutions that reduce complexity, manual effort and control gaps.
• Coordinate change, communications, training and readiness, supported by clear documentation.
• Confirm benefits, monitor adoption and data quality, and coordinate improvements.
• Set delivery and acceptance expectations, track supplier commitment and coordinate provider dependencies.
• Embed ownership, support, security, privacy, records, change control and lifecycle requirements.
• Provide occasional hands-on support to assist staff with IT issues, onsite triage, testing and deployment support while retaining provider accountability.
• Manage concurrent priorities autonomously, communicate clearly and balance delivery pace with governance and security.

Skills

Tech project delivery

Business analysis

Project leadership

Vendor coordination

Governance docs

MS 365 admin

Self-management

Onsite support

Stakeholder management

Education

Project management certification

Relevant qualification

Tools

Power Platform

Power BI

ERP systems

Job description

About Keolis

The G:link is operated and maintained by Keolis Gold Coast (KGC). Keolis Gold Coast is the proud subsidiary of Keolis Australia and New Zealand, a leading private provider of multi-modal public transport in Australia.

Some of our Benefits

• Salary Packaging (including salary sacrificing additional superannuation and novated car leasing);
• Education and learning opportunities;
• Employee Assistance Program (for employees and immediate family);
• Reward & Recognition (including years of service, employee of the year, birthday celebrations);
• Health & Wellness Programs (including team challenges, Fitness Passport);
• Flexible work options (including Paid Parental and Adoptive Leave).

Our Culture

What makes working with us so special is our culture, one that embraces our KGC core values (We Care, We Imagine, We Commit) and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain the most talented professionals on the Gold Coast, who share our customer (Think Like a Passenger) and safety focused (Zero Harm) approach. Our staff are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout the Company.

About the Role

Delivery and implementation

• Deliver technology and business improvement initiatives, defining scope, outcomes, milestones, risks and accountabilities.
• Coordinate stakeholders and vendors through testing, implementation, handover and adoption, escalating risks early.

Business analysis and solution shaping

• Identify stakeholder needs and document processes, requirements, acceptance criteria and solution options.
• Shape fit-for-purpose solutions that reduce complexity, manual effort and control gaps.

Change, adoption and continuous improvement

• Coordinate change, communications, training and readiness, supported by clear documentation.
• Confirm benefits, monitor adoption and data quality, and coordinate improvements.

Vendor, governance and risk management

• Set delivery and acceptance expectations, track supplier commitment and coordinate provider dependencies.
• Embed ownership, support, security, privacy, records, change control and lifecycle requirements.

Operational support

• Provide occasional hands-on support to assist staff with IT issues, onsite triage, testing and deployment support while retaining provider accountability.

Working approach and outcomes

• Manage concurrent priorities autonomously, communicate clearly and balance delivery pace with governance and security.
• Success is measured by clear requirements, adopted outcomes, accountable vendors, effective handover and visible risk ownership.

To be successful in this role, you will bring

Essential

• Experience delivering technology projects or business improvements through adoption and operational handover.
• Business analysis experience in requirements, process mapping, solution options and acceptance criteria.
• Experience leading projects or workstreams through planning, risk management, testing and implementation.
• Experience coordinating service providers and supporting change, training and adoption.
• Experience developing governance and operational documentation within service management, change and security processes.
• Working knowledge of Microsoft 365 and contemporary business application administration, security and support.
• Ability to work autonomously, manage priorities and communicate with business, technical and vendor audiences.
• Willingness to provide occasional onsite and out-of-hours implementation support.

Desirable

• Relevant qualification, certification or equivalent practical experience.
• Experience in a regulated, safety-critical, 24/7 or contracted operational environment.
• Knowledge of integrated management systems, IT/OT interfaces and associated controls.
• Experience with enterprise platforms and business applications such as ERP, finance, document and records management or service management, and with workflow automation or low-code tools such as Airtable, Power Platform or Power BI.
• Exposure to cyber security, risk, compliance, records or operational resilience.

As part of the recruitment processes at Keolis Gold Coast, pre-employment checks include reference checks, National Police Certificate and Rail Safety Worker Medical. Further to this, successful candidates will be required to provide a National Police Certificate where requested throughout employment and maintain their Rail Safety Medical status.

Given the nature of the position you have applied for and the duties and responsibilities that it includes, KGC considers this to be a reasonable requirement. KGC will assess a candidate’s and employee’s criminal record history against the inherent requirements of the relevant position before making a determination as to their suitability or otherwise for the role.

Keolis Gold Coast is committed to creating a workplace that builds respect, promotes diversity and encourages inclusiveness.