Delivery Analyst

Keolis; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary Packaging

Education and learning opportunities

Employee Assistance Program

Reward & Recognition

Health & Wellness Programs

Flexible work options

Job summary

Keolis Gold Coast is seeking a capable delivery and business analysis professional to drive technology projects and improvement initiatives. You will define scope, milestones, risks and accountabilities, and coordinate stakeholders and vendors through testing, implementation, handover and adoption.

You will identify stakeholder needs, document processes and acceptance criteria, shape fit-for-purpose solutions, manage change, training and readiness, and ensure governance, security, records and

Qualifications

• Experience delivering technology projects or business improvements through adoption and operational handover.
• Business analysis experience in requirements, process mapping, solution options and acceptance criteria.
• Experience leading projects or workstreams through planning, risk management, testing and implementation.
• Experience coordinating service providers and supporting change, training and adoption.
• Experience developing governance and operational documentation within service management, change and security processes.
• Working knowledge of Microsoft 365 and contemporary business application administration, security and support.
• Ability to work autonomously, manage priorities and communicate with business, technical and vendor audiences.
• Willingness to provide occasional onsite and out-of-hours implementation support.

Responsibilities

• Deliver technology and business improvement initiatives, defining scope, outcomes, milestones, risks and accountabilities.
• Coordinate stakeholders and vendors through testing, implementation, handover and adoption, escalating risks early.
• Identify stakeholder needs and document processes, requirements, acceptance criteria and solution options.
• Shape fit-for-purpose solutions that reduce complexity, manual effort and control gaps.
• Coordinate change, communications, training and readiness, supported by clear documentation.
• Confirm benefits, monitor adoption and data quality, and coordinate improvements.
• Set delivery and acceptance expectations, track supplier commitment and coordinate provider dependencies.
• Provide occasional hands-on support to assist staff with IT issues, onsite triage, testing and deployment support.

Skills

Tech project delivery

Business analysis

Project leadership

Vendor coordination

Governance documentation

Microsoft 365 knowledge

Autonomy

Onsite support

Education

Relevant qualification

Tools

Power Platform

Power BI

Airtable

ERP familiarity

Job description

The G:link is operated and maintained by Keolis Gold Coast (KGC). Keolis Gold Coast is the proud subsidiary of Keolis Australia and New Zealand, a leading private provider of multi-modal public transport in Australia.

Some of our Benefits

• Salary Packaging (including salary sacrificing additional superannuation and novated car leasing);
• Education and learning opportunities;
• Employee Assistance Program (for employees and immediate family);
• Reward & Recognition (including years of service, employee of the year, birthday celebrations);
• Health & Wellness Programs (including team challenges, Fitness Passport);
• Flexible work options (including Paid Parental and Adoptive Leave).

Our Culture

What makes working with us so special is our culture, one that embraces our KGC core values (We Care, We Imagine, We Commit) and shared commitment to the development of high performing natural leaders within the organisation. We are proud to recruit, train and retain the most talented professionals on the Gold Coast, who share our customer (Think Like a Passenger) and safety focused (Zero Harm) approach. Our staff are at the core of what we do, and by cultivating the right environment and values, we have an engaged workforce with a sense of team spirit throughout the Company.

About the Role

Delivery and implementation

• Deliver technology and business improvement initiatives, defining scope, outcomes, milestones, risks and accountabilities.
• Coordinate stakeholders and vendors through testing, implementation, handover and adoption, escalating risks early.

Business analysis and solution shaping

• Identify stakeholder needs and document processes, requirements, acceptance criteria and solution options.
• Shape fit-for-purpose solutions that reduce complexity, manual effort and control gaps.

Change, adoption and continuous improvement

• Coordinate change, communications, training and readiness, supported by clear documentation.
• Confirm benefits, monitor adoption and data quality, and coordinate improvements.

Vendor, governance and risk management

• Set delivery and acceptance expectations, track supplier commitment and coordinate provider dependencies.
• Embed ownership, support, security, privacy, records, change control and lifecycle requirements.

Operational support

• Provide occasional hands-on support to assist staff with IT issues, onsite triage, testing and deployment support while retaining provider accountability.

Working approach and outcomes

• Manage concurrent priorities autonomously, communicate clearly and balance delivery pace with governance and security.
• Success is measured by clear requirements, adopted outcomes, accountable vendors, effective handover and visible risk ownership.

To be successful in this role, you will bring

Essential

• Experience delivering technology projects or business improvements through adoption and operational handover.
• Business analysis experience in requirements, process mapping, solution options and acceptance criteria.
• Experience leading projects or workstreams through planning, risk management, testing and implementation.
• Experience coordinating service providers and supporting change, training and adoption.
• Experience developing governance and operational documentation within service management, change and security processes.
• Working knowledge of Microsoft 365 and contemporary business application administration, security and support.
• Ability to work autonomously, manage priorities and communicate with business, technical and vendor audiences.
• Willingness to provide occasional onsite and out-of-hours implementation support.

Desirable

• Relevant qualification, certification or equivalent practical experience.
• Experience in a regulated, safety-critical, 24/7 or contracted operational environment.
• Knowledge of integrated management systems, IT/OT interfaces and associated controls.
• Experience with enterprise platforms and business applications such as ERP, finance, document and records management or service management, and with workflow automation or low-code tools such as Airtable, Power Platform or Power BI.
• Exposure to cyber security, risk, compliance, records or operational resilience.

As part of the recruitment processes at Keolis Gold Coast, pre-employment checks include reference checks, National Police Certificate and Rail Safety Worker Medical. Further to this, successful candidates will be required to provide a National Police Certificate where requested throughout employment and maintain their Rail Safety Medical status.

Given the nature of the position you have applied for and the duties and responsibilities that it includes, KGC considers this to be a reasonable requirement. KGC will assess a candidate’s and employee’s criminal record history against the inherent requirements of the relevant position before making a determination as to their suitability or otherwise for the role.

Keolis Gold Coast is committed to creating a workplace that builds respect, promotes diversity and encourages inclusiveness.