Delivery Analyst - Drive Operational Change & Digital Enablement

People First Bank; Toowoomba Regional; Hybrid; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Hybrid working arrangements

Comprehensive training upon commence

Banking and health discounts across AU

Job summary

People First Bank is seeking a Delivery Analyst to own defined operational change and digital enablement across Operations. You will drive initiatives from scope to realisation, applying BA, project coordination and delivery capabilities with governance and risk controls.

This hands‑on role requires strong analytical and stakeholder skills, with experience in financial services and regulatory requirements. A hybrid work model and comprehensive training are offered across Adelaide, Brisbane, or

Qualifications

• 3+ years’ experience delivering projects, operational change or improvement initiatives.
• Experience delivering change within governance and delivery frameworks, including risk identification, management and escalation.
• Ability to work flexibly across business analysis, project coordination, implementation and delivery activities.
• Strong analytical, process and problem‑solving skills, with the judgement to make practical delivery decisions.
• Strong stakeholder consultation, facilitation and communication skills, with the ability to build support and influence progress.
• Financial services experience and sound knowledge of banking operations, processes and regulatory requirements.
• A constructive, accountable and solutions‑focused approach, with the resilience to work through ambiguity and follow through on agreed outcomes.
• Relevant tertiary or project management qualifications, such as AgilePM or Lean Six Sigma, will be regarded favourably

Responsibilities

• Owning assigned operational initiatives or delivery components and actively driving them to completion.
• Delivering operational change, digital enablement, process improvement, simplification and efficiency outcomes across Operations.
• Managing initiatives across the implementation lifecycle, including scope, planning, readiness, delivery, embedding and outcome realisation.
• Applying business analysis, project coordination and delivery capability based on what is required to progress the work.
• Facilitating workshops and working with stakeholders to validate problems, shape practical solutions and support effective execution.
• Monitoring and communicating progress, risks, dependencies, decisions and outcomes.
• Applying governance, delivery frameworks and Risk in Change requirements, escalating impediments and pursuing practical resolutions where required.

Skills

Delivery professional

Business analysis

Project coordination

Stakeholder facilitation

Analytical skills

Regulatory knowledge

Agile methods

Education

Project management qualification

Job description

People First Bank is seeking a Delivery Analyst to own defined operational change and digital enablement across Operations. You will drive initiatives from scope to realisation, applying BA, project coordination and delivery capabilities with governance and risk controls.

This hands‑on role requires strong analytical and stakeholder skills, with experience in financial services and regulatory requirements. A hybrid work model and comprehensive training are offered across Adelaide, Brisbane, or