Car Care Consultant/ Receptionist

MotorOne Group; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Performance-based pay

Training and development

No Sunday work

Job summary

MotorOne Group in Melbourne seeks an experienced Car Care Consultant / Receptionist for a full-time dual role combining aftermarket vehicle protection sales with front-of-house reception duties.

You will engage customers, provide product advice, meet sales targets, and support dealership operations across multiple brands.

Qualifications

• Previous Car Care Consultant experience.
• Exceptional customer service with a customer-first mindset.
• Strong communication, sales and negotiation skills.
• Excellent organisation and attention to detail.
• Confidence handling both sales and reception duties in a busy environment.
• Current Australian driver licence and reliable transport.
• Availability to work Saturdays.

Responsibilities

• Promote vehicle protection and aftercare products to new and existing customers.
• Provide product advice tailored to each customer’s needs.
• Manage customer enquiries and achieve sales targets and KPIs.
• Maintain accurate sales records and provide post-sale support.
• Collaborate with dealership sales, finance and other departments for a seamless customer experience.
• Welcomes customers and visitors in a friendly and professional manner.
• Answer phone calls and direct inquiries.
• Assist with general reception duties and administrative tasks.
• Ensure reception area presents a positive first impression.

Skills

Car Care Consultant experience

Customer service

Sales negotiation

Organisation

Job description

MotorOne, Australia’s premier car care company, specialises in providing solutions to everyday vehicle concerns. We offer premium vehicle care treatments, window films and an extensive range of vehicle electronics for new and used car buyers.

We are seeking an experienced Car Care Consultant / Receptionist to join our team in a full-time dual role.

This position combines aftermarket vehicle protection sales with front-of-house reception responsibilities, making it ideal for someone who enjoys sales, customer service and being at the centre of a busy dealership environment.

Working across five leading automotive brands, you will partner closely with the sales and finance teams to deliver an outstanding customer experience, support dealership profitability and achieve agreed sales targets.

Your responsibilities will include:

Car Care Consultant

• Promoting our range of vehicle protection and aftercare products to new and existing customers.
• Providing professional product advice tailored to each customer’s needs.
• Managing customer enquiries and achieving agreed sales targets and KPIs.
• Maintaining accurate sales records and providing post-sale customer support.
• Working closely with dealership sales, finance and other departments to ensure a seamless customer experience.

Reception

• Welcoming customers and visitors in a friendly and professional manner.
• Answering and directing incoming phone calls and customer enquiries.
• Assisting with general reception and front-of-house duties.
• Providing administrative support to the dealership team as required.
• Ensuring the reception area provides a positive and professional first impression.

About You

We are looking for someone who brings:

• Previous Car Care Consultant experience, which is essential for this role.
• Exceptional customer service skills and a genuine customer-first approach.
• Strong communication, sales and negotiation skills.
• Excellent organisation and attention to detail.
• Confidence managing both sales and reception responsibilities in a busy environment.
• A professional presentation and reliable work ethic.
• A current Australian driver licence and reliable transport.
• Availability to work Saturdays.

Why Join Us?

• Attractive salary package with performance-based earning potential.

• Supportive, passionate and high-performing team.
• Full-time, varied position combining sales and customer service.
• Continuous training and development.
• No Sunday work.
• Career development opportunities within the automotive industry.

If you are an experienced Car Care Consultant who also enjoys providing exceptional front-of-house service, we’d love to hear from you.