Day of Ops Coordinator

Certis Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Retail discounts

Wellbeing support

Employee Assistance Program (EAP)

Job summary

Certis Security Australia in Sydney seeks a Day of Ops Coordinator within the National Operations Centre to coordinate daily deployment activities and ensure smooth operations across the security network.

You will rostering, handle customer enquiries, work with security officers and clients, and support workforce planning on a 12‑hour Day Shift across Mon-Sun. Permanent full-time role based in Macquarie Park.

Qualifications

• Experience in workforce planning, scheduling, rostering, or operational coordination.
• Strong customer service and stakeholder management skills.
• Excellent verbal and written communication abilities.
• High attention to detail with strong organisational skills.
• Ability to manage competing priorities in a fast-paced environment.
• Experience using rostering or workforce management systems.
• Ability to work independently in a high-volume operational setting.

Responsibilities

• Manage incoming calls from internal and external stakeholders.
• Monitor the NOC inbox and action emails within required timeframes.
• Coordinate backfill coverage for sick or unplanned leave.
• Process ad-hoc guarding requests and create work orders.
• Build and maintain rosters to support client requirements.
• Liaise with Security Officers and customers to coordinate deployment.
• Conduct welfare checks and maintain regular communication with field staff.
• Document operational activities and maintain records in systems.
• Ensure customer requests are actioned promptly.

Skills

Workforce planning

Customer service

Communication

Organisational skills

Prioritization

Tools

Rostering software

Job description

At Certis Security Australia, our mission is to make our world safer, smarter and better. As Australia’s only next-generation security company operating at scale, we protect some of the nation’s most critical environments through strong governance, disciplined operations, and highly trusted people.

Job Impact

As a Day of Ops Coordinator, you will play a critical role within the National Operations Centre (NOC), ensuring the seamless coordination of daily deployment activities across our security operations network.

Your work will directly contribute to operational continuity by coordinating workforce coverage, supporting frontline security personnel, managing customer requests, and ensuring a high standard of service delivery across all stakeholders.

About the Role

This is a fast-paced operational role where no two days are the same. Working within the National Operations Centre, you will be responsible for coordinating daily rostering requirements, responding to customer and operational enquiries, and ensuring all deployment activities are managed efficiently.

You will work closely with Security Officers, Operations teams, customers, and internal stakeholders to ensure all vacancies, ad-hoc requests, and operational requirements are addressed in a timely manner.

Location: Macquarie Park, NSW

Employment Type: Permanent Full Time

Roster: 12-hour Day Shift roster operating across Monday to Sunday, including weekends and public holidays.

Key Responsibilities

Primary duties include, but are not limited to:

• Manage incoming calls from internal and external stakeholders and respond to enquiries professionally and efficiently
• Monitor and manage the National Operations Centre inbox, ensuring all emails are actioned within required timeframes
• Coordinate backfill coverage for sick leave, emergency leave, and unplanned absences
• Process ad-hoc guarding requests and create work orders within the rostering system
• Build and maintain ad-hoc rosters to support client requirements and operational demands
• Liaise with Security Officers and customers to coordinate deployment activities
• Conduct welfare checks and maintain regular communication with field-based employees
• Accurately document operational activities and maintain records in relevant systems
• Ensure customer requests are actioned promptly and in accordance with service expectations
• Support operational continuity through effective workforce planning and coordination

About You

To be successful in this role, you will have:

• Previous experience in workforce planning, scheduling, rostering, or operational coordination
• Strong customer service and stakeholder management skills
• Excellent verbal and written communication abilities
• High attention to detail with strong organisational skills
• Ability to manage competing priorities in a fast-paced environment
• Experience using rostering, scheduling, or workforce management systems
• Strong problem-solving skills and ability to work independently
• Confidence working within a high-volume operational environment

Desirable

• Current Security Licence or willing to obtain one
• Experience within the security industry or a 24/7 operations environment
• Previous experience working within a Control Room, Monitoring Centre, or National Operations Centre
• First Aid Certificate

Why Join Certis

• Be part of Australia's leading security provider supporting critical operations nationwide
• Work within a dynamic National Operations Centre environment
• Join a collaborative and supportive team culture
• Access ongoing training, development and career progression opportunities
• Gain exposure to large-scale security operations and workforce coordination
• Employee benefits including retail discounts, wellbeing support and Employee Assistance Program (EAP)

Next Steps

Once you've submitted your application, the next step is to complete a virtual interview with Certis.

This is an important part of our recruitment process and must be completed for your application to be considered. Successful candidates will then progress to the next stage with our hiring team.

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement.

We actively encourage First Nations and Torres Strait Islander peoples, and candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293