Control Room Operator

Certis; Sydney; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Secure environments

High-trust workforce

Training & development

Diversity & inclusion

Employee discounts

Job summary

Certis Security Australia is seeking a Control Room Operator in Parramatta to monitor CCTV, alarms, and access control, and coordinate real-time responses. You will handle live incidents across multiple systems and liaise with on-site teams to ensure swift, effective action.

This permanent full-time role demands calm professionalism, sharp attention to detail, and strong communication skills to support security operations in fast-paced environments.

Qualifications

• Must hold Security Licence (1A Unarmed Guarding)
• Must hold 1E Monitoring Centre Operator
• Valid First Aid Certificate with CPR validity
• Ability to clear an Australian Police Check
• Strong attention to detail and multi-system monitoring
• Strong communication and customer service skills
• Calm and professional under pressure in busy environments
• Good observation and incident de-escalation skills

Responsibilities

• Monitor CCTV, alarm systems, and access control to detect incidents
• Coordinate incident responses and communicate with on-site teams
• Maintain accurate logs and system records of security activities
• Manage multiple systems in a fast-paced environment with situational awareness

Skills

Security Licence

First Aid Certificate

CPR Certificate

Australian Police Check

Attention to detail

Communication skills

De-escalation

Calm under pressure

Tools

CCTV monitoring systems

Job description

AtCertis Security Australia, our mission is to make our worldsafer,smarterand better. As Australia’s only nextgeneration security companyoperatingat scale, we protect some of the nation’s most sensitive assets through disciplined operations, stronggovernanceand highly trusted people.

Job Impact

As a Control Room Operator, you’ll be the eyes and ears of site security—monitoring systems, detecting risks, and coordinating responses in real time. Your quick thinking and attention to detail will help keep people, assets, and operations safe while ensuring everything runs smoothly behind the scenes.

About The Role

This is a fast-paced, tech-driven role where you’ll be working in a control room environment managing CCTV, alarms, and access control systems. You’ll monitor live activity, respond to incidents, and coordinate with on-site teams to ensure any issues are handled quickly and effectively.

No two shifts are the same—you’ll be juggling multiple systems and making real-time decisions, all while maintaining a calm, professional approach.

Job Location: Parramatta

Contract: Permanent full-time opportunities available

Pay Rate:SSIA Level 5

Shift Pattern:

• 2 x Day Shifts: 0600 – 1800
• 2 x Night Shifts: 1800 – 0600
• 4 Days Off

Key Responsibilities

• Monitor CCTV, alarm systems, and access control platforms to detect and respond to incidents
• Coordinate incident response, including escalating issues and communicating with on-site teams
• Maintain accurate logs, reports, and system records for all security activities
• Manage multiple systems in a fast-paced environment while maintaining strong situational awareness

About You

• Must haveSecurity Licence,Classification 1A(Unarmed Guarding) & 1E (Monitoring Centre Operator)
• Valid First Aid Certificate(3yearsvalidity)with current CPRCertificate(1 year validity)
• Ability to clear an Australian Police Check
• Strong attention to detail with the ability to monitor multiple systems at once
• Strong communication and customer service skills
• Ability to remain calm and professional in busy retail environments
• Good observation skills and confidence to manage and de-escalate incidents

Why join Certis

• Work within Australia’smost secure and sensitive environments
• Be part of ahightrust, clearance-based workforce
• Access ongoing training, careerpathwaysand professional development
• Operate in a valuesdriven organisation that prioritises integrity and accountability
• Commitment to diversity and inclusion; applications encouraged from women, Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.
• Employee benefits such as retail discounts, annual awards, Regular employee engagementsurveyand a Reward & Recognition Framework

Diversity Statement

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.

We actively encourageFirst Nations and Torres Strait Islander peoples,veteransand candidates from diverse backgrounds to apply.

Certis Security Australia – Master Licence Details

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW 400674602
• ACT 17501220
• QLD 41315
• WA SA48240
• NT 345
• SA ISL 178143
• TAS 3020

Certis Security Australia Pty Ltd

• NSW 405149073
• ACT 17501742
• QLD 3158254
• WA SA 72311
• SA ISL 235794
• VIC Z05 798 61S
• VIC Z05 798 40S
• NT 1093
• TAS 458596293