Data & Performance Analyst

Downer Group; Melbourne; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer discounts

Job summary

Downer Group, partnering with Homes Victoria, seeks a Data and Performance Analyst to monitor, analyse and report on contract performance across responsive maintenance and related work types. You will develop KPI insights and drive service improvements, supporting governance across the contract.

You will bring a qualification in data analytics or related discipline, advanced Excel and Power BI skills, plus KPI reporting and data validation experience.

Qualifications

• A qualification in data analytics, business, finance, information systems, statistics or related discipline.
• Advanced Excel and Power BI skills required.
• Experience in KPI reporting and performance analysis in contract-based service environments.
• Experience extracting and validating data from work order or job management systems.
• Strong analytical and written communication skills.

Responsibilities

• Produce KPI reporting across responsive maintenance and contract work types with trend and variance analysis.
• Analyse abatement notices and prepare evidence for excuse and mitigation actions with teams.
• Monitor work order throughput, ageing, backlog and performance across priority categories.
• Analyse Service Delivery Partner performance and provide insights for corrective action.
• Validate data integrity and prepare dashboards and management reports for forums.

Skills

KPI reporting

Advanced Excel

Power BI

Analytical skills

Education

Data analytics / related degree

Tools

Power BI

Job description

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well‑maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a Data and Performance Analyst to join our Homes Victoria team. In this role, you will monitor, analyse and report on contract performance across responsive maintenance and other applicable work types. Your insights will support KPI performance, work order throughput, Service Delivery Partner outcomes, abatement responses and continuous improvement across the contract.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Produce accurate and timely KPI reporting across responsive maintenance and applicable contract work types, including trend analysis, variance analysis and early warning indicators.
• Analyse abatement notices, identify root causes, prepare evidence packs and support evidence‑based reasons for excuse and mitigation actions with operational and compliance teams.
• Monitor work order throughput, ageing, backlog and completion performance across priority categories, identifying constraints and performance risks.
• Analyse Service Delivery Partner performance against KPI drivers, compliance indicators and operational outputs, providing insights to support performance management and corrective action.
• Validate data integrity across works management systems, KPI calculations and reporting outputs, and prepare clear dashboards, management reports and performance commentary for internal and client‑facing forums.

What You'll Bring

• A qualification in data analytics, business, finance, information systems, statistics or a related discipline, or equivalent practical experience.
• Advanced Microsoft Excel capability and experience using business intelligence and reporting tools such as Power BI.
• Experience in KPI reporting and performance analysis within contract‑based service delivery environments, including contract performance frameworks and governance requirements.
• Experience extracting, validating and analysing operational data from work order or job management systems, including work order throughput, ageing and backlog performance.
• Strong analytical and written communication skills, with the ability to identify trends and root causes, prepare evidence‑based performance commentary and deliver accurate reporting under fixed deadlines.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to using evidence and insight to deliver reliable performance outcomes for our customer and the communities we serve.

Why Downer?

At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on

Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.