Service Delivery Supervisor - Vacant & Upgrade Works

Downer Group; Greater Shepparton; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer: healthcare discounts

Job summary

Downer Group is seeking a Service Delivery Supervisor for Vacant & Upgrade Works in Victoria. You will oversee day-to-day vacant and upgrade works, ensuring safe, timely and high-quality hand-back outcomes for Homes Victoria and communities.

You will coordinate trades, monitor progress, manage site access and security, and collaborate with service delivery partners to uphold safety and standards on site.

Qualifications

• Experience supervising or coordinating vacant works or upgrade works in housing, facilities or construction
• Current drivers licence is mandatory
• Sound understanding of vacant property preparation, work sequencing and hand-back requirements
• Knowledge of site safety, quality expectations and Zero Harm principles

Responsibilities

• Coordinate and supervise Vacant Works from allocation to completion, sequencing trades for timely hand-back
• Coordinate Upgrade Works by managing site activities, monitoring progress and escalating issues
• Monitor work quality, coordinate defect rectification and ensure documentation and photos are completed
• Liaise with Service Delivery Partners to meet safety, scope, quality and timeframes
• Maintain control of property access, keys and site security during works

Skills

Leadership

Site supervision

Safety awareness

Mobile technology usage

Education

Trade qualification in building/facilities/construction

Tools

Works management systems

Job description

Make the difference that matters

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a Service Delivery Supervisor - Vacant & Upgrade Works to join our Homes Victoria team. In this role, you will supervise day-to-day vacant and upgrade works delivery. Your work will contribute directly to safe, timely and high-quality delivery and hand-back outcomes for Homes Victoria and the communities we serve.

What You'll Do

This role offers a broad scope, with key responsibilities including:

• Coordinate and supervise Vacant Works from job allocation through to completion, sequencing trades to support timely hand-back.
• Support delivery of Upgrade Works by coordinating site activities, monitoring progress and escalating risks, access issues or delays.
• Monitor work quality, coordinate defect rectification and ensure required photos, records and system updates are completed.
• Liaise with Service Delivery Partners to address performance issues and provide guidance to meet safety, scope, quality and timeframe expectations.
• Maintain effective control of property access, keys and site security while works are in progress.

What You'll Bring

• Trade qualification, building, facilities or construction background, or equivalent practical experience relevant to property maintenance or upgrade works.
• Current driver's licence (mandatory).
• Experience supervising or coordinating vacant works, maintenance or minor upgrade works in a housing, facilities, construction or property maintenance environment.
• Sound understanding of vacant property preparation, work sequencing and hand-back requirements.
• Working knowledge of site safety, quality expectations and Zero Harm principles.
• Competence in using mobile technology and works management systems for job tracking, evidence capture and reporting.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering safe, timely and high-quality delivery and hand-back outcomes for our customer and the communities we serve.

Why Downer?

At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big

Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future

Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.