Data & Insight Senior: Salesforce NPSP & Analytics

CBM UK Ltd; Cambridge; Hybride; AUD 61 000 - 99 000; Plein temps

Résumé du poste

CBM UK Ltd is seeking a Data Officer/Senior Officer to support the Data and Insight Manager in developing and administering the supporter relationship database (Salesforce NPSP). You will help CBM staff access high-quality data to enhance fundraising, communications and engagement.

As part of the Fundraising, Impact & Communications team, you will produce reports and dashboards, ensure data integrity and regulatory compliance, and deliver Salesforce training across teams to support

Qualifications

• Data-related data quality and governance responsibilities described in the job posting.

Responsabilités

• Maintain and administer the supporter relationship database (Salesforce NPSP) and related applications.
• Respond to queries and escalate issues to the Data and Insight Manager as required.
• Deliver staff training and maintain documentation to ensure Salesforce knowledge.
• Produce data for direct marketing appeals and carry out data checks for accuracy.
• Liaise with internal and external teams to process required data and ensure data integrity and GDPR/PERC compliance.
• Build reports and dashboards to report KPIs and campaign performance.

Description du poste

Data Officer/Senior Officer

This vital Data and Insight Officer or Senior Officer role will work with the Data and Insight Manager to develop and administer the supporter relationship database (Salesforce NPSP), providing high-quality support to CBM UK staff. Advertised at Officer or Senior Officer level (subject to experience), you will be part of a dynamic & highly skilled Fundraising and Communications team, dedicated to inspiring people in the UK to help transform lives in some of the world’s poorest places.

Key responsibilities

The Data and Insight Officer or Senior Officer facilitates effective use and development of data across the organisation to increase fundraising, communications and engagement potential.

Database Management (80%)

a) Support Data and Insight Manager to maintain, develop and administer the supporter relationship database (Salesforce NPSP) and related applications.

b) Work closely with members of the team to respond to queries and escalate issues to the Data and Insight Manager when required.

c) Deliver staff training and maintain documentation to ensure appropriate levels of Salesforce knowledge across the teams.

d) Support the Fundraising & Communications team to produce data for direct marketing appeals and carry out data checks to ensure data accuracy.

e) Liaise with internal and external teams to process required data. Maintain relationships with solution providers and other related parties.

f) Ensure data integrity and security of the database, and regulatory compliance including GDPR and PERC. Keep abreast of best practice in data management in Salesforce.

Data Analysis and Insight (20%)

a) Support the Fundraising & Communication team to build reports and dashboards to report on key performance indicators and targets to provide timely and critical information.

b) Support the development of insight and data analysis of fundraising campaigns across a range of channels and platforms to inform future fundraising and engagement plans.

Other

a) Work collaboratively with colleagues across teams to share learning and support integrated ways of working.

b) Help develop a culture of enthusiasm and success, reflecting the ambitions of CBM. Play an active role across CBM, promoting positive working and innovation.

c) Carry out any other duties as required by the Data and Insight Manager and Director of Fundraising, Impact & Communications.

Download the Recruitment Pack for full details.