Donor Insights & Growth Manager — Data-Driven Fundraising

Gembridge; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Barnardos Australia is seeking a Donor Support & Insights Manager to drive data-driven fundraising and enhance the donor experience. You will lead the donor services team, oversee CRM performance and provide strategic insights to grow sustainable income across NSW and ACT.

The role focuses on turning donor data into actionable insights, shaping supporter journeys and improving acquisition, retention and upgrade opportunities.

Qualifications

• Experience in CRM, donor services, fundraising operations, data analytics or fundraising insights within the not-for-profit sector.
• Demonstrated experience managing and optimising fundraising databases such as Raiser's Edge, Salesforce or similar CRM platforms.
• Strong data analysis capability, including segmentation, donor behaviour analysis, cohort reporting and supporter insights.
• Experience managing staff, contractors or service teams, with the ability to coach and develop capability.
• Experience building dashboards and reports using business intelligence tools such as Power BI, Tableau, Looker or similar platforms.
• Knowledge of data governance, privacy requirements and fundraising compliance obligations.
• Strong project management skills and experience improving processes, systems and workflows.
• Excellent stakeholder engagement skills, with the ability to communicate complex insights in a practical and meaningful way.
• Experience supporting fundraising campaigns through analysis, audience targeting and performance reporting.
• Tertiary qualification in data analytics, business, commerce, IT, fundraising, marketing or related discipline (or equivalent demonstrated experience).
• A genuine commitment to improving outcomes for vulnerable children, young people and families.

Responsibilities

• Lead the donor services team and champion data integrity.
• Oversee CRM performance and provide strategic insights to grow income.
• Shape supporter journeys and optimise campaign performance.
• Build a culture of evidence-based decision making across Revenue & Giving.
• Communicate complex insights in practical terms to stakeholders.

Skills

CRM systems

Donor analytics

Stakeholder engagement

Team leadership

Power BI

Tableau

Looker

Data governance

Privacy compliance

Project management

Campaign analysis

Salesforce

Raiser’s Edge

Education

Tertiary qualification in data analytics

Tools

Raiser’s Edge

Salesforce

Power BI

Tableau

Looker

Job description

Barnardos Australia is seeking a Donor Support & Insights Manager to drive data-driven fundraising and enhance the donor experience. You will lead the donor services team, oversee CRM performance and provide strategic insights to grow sustainable income across NSW and ACT.

The role focuses on turning donor data into actionable insights, shaping supporter journeys and improving acquisition, retention and upgrade opportunities.