Data Center Technician — 24/7 On-Call Ops

Amazon Web Services (AWS); Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Amazon Corporate Services Pty Ltd in Melbourne is seeking a Data Centre Technician to join a large-scale, high-density facility. You’ll work with engineers, systems, and vendors to maintain uptime, install racks, and resolve issues across power, network, and hardware in a fast-paced environment.

Benefits include on-site collaboration, exposure to cutting-edge data centers, and opportunities to contribute to efficiency improvements and security practices within AWS infrastructure.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

Responsibilities

• Maintain a high level of system reliability by prioritising and resolving trouble tickets.
• Deep dive into server issues and complex problems.
• Troubleshoot issues on platforms from Systems to Power/Mechanical.
• Remediation of physical layer outages (Systems & Network).
• Remediation or recovery of physical power issues on racks.
• Participate in Data Centre power and cooling events.
• Meet 24x7 on-call requirements and respond during shifts.
• Install and configure racks of hosts per internal SLAs.
• Triage and resolve trouble tickets for devices in your region.
• Data Centre point of contact for High Severity issues.
• Physical replacement of server and network device parts.
• Ensure correct rotation of parts and spares.
• Help define metrics to increase customer uptime.
• Enforce Amazon's Security Best Practices.
• Interact with third party vendors and contractors.
• Contribute ideas to improve operational efficiency.
• Participate in high-impact small to mid-scale projects.
• Participate in team meetings for metric analysis and status updates.
• Help build the world’s largest Cloud infrastructure.
• Share knowledge and educate less technical staff.

Skills

Networking experience

Linux experience

Hardware troubleshooting

Lift and rack equipment

Server & network repair

Troubleshooting skills

Education

Bachelor's degree in IT/CS or related

Job description

Amazon Corporate Services Pty Ltd in Melbourne is seeking a Data Centre Technician to join a large-scale, high-density facility. You’ll work with engineers, systems, and vendors to maintain uptime, install racks, and resolve issues across power, network, and hardware in a fast-paced environment.

Benefits include on-site collaboration, exposure to cutting-edge data centers, and opportunities to contribute to efficiency improvements and security practices within AWS infrastructure.