Darwin Service Leader: Elevate Team & Customer Experience

Eagers Automotive; Darwin; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

Relocation assistance for the right候nd

Ongoing manufacturer and professional 

Genuine opportunities for career progr

Job summary

Bridge Toyota Darwin seeks an experienced Service Manager to lead the Darwin Service Department and drive a high-performing team that delivers outstanding customer experiences.

You will own daily operations, coach technicians and service advisors, optimize workshop flow and ensure Toyota standards while pursuing revenue and gross profit targets with a culture of safety and accountability.

Qualifications

• Experience managing an automotive Service Department.
• Strong leadership and people-management skills.
• Understanding of workshop operations and dealership financial performance.
• Ability to handle multiple priorities in a busy service environment.

Responsibilities

• Lead the daily operation of the Service Department.
• Coach and develop service advisors, technicians and apprentices.
• Manage workshop workflow, productivity and efficiency.
• Achieve labour sales, gross profit and customer-retention targets.
• Ensure clear, professional and timely communication with customers.
• Resolve customer concerns effectively and monitor warranty claims.

Skills

Leadership

People management

Customer service

Communication

Problem solving

Budgeting

Toyota experience

Job description

Bridge Toyota Darwin seeks an experienced Service Manager to lead the Darwin Service Department and drive a high-performing team that delivers outstanding customer experiences.

You will own daily operations, coach technicians and service advisors, optimize workshop flow and ensure Toyota standards while pursuing revenue and gross profit targets with a culture of safety and accountability.