Cybersecurity Adoption & Technical Success Lead

Darktrace; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager to blend deep technical insight with customer advocacy, helping clients maximise value from our cybersecurity platform. You will partner with security, IT, and stakeholders to turn deployment into sustained adoption, reduce risk, and deliver measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, and Support to assess customer health, renewal readiness, and growth opportunities, while guiding customers through the

Qualifications

• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or similar.
• Strong understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to drive adoption, retention, and customer health improvement.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities and success outcomes.
• Create practical technical success plans that help customers adopt the platform and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Monitor product usage and health indicators to spot adoption gaps and renewal risks early.
• Guide customers from deployment to active use, accelerating time-to-value and reducing handover friction.
• Lead mitigation planning for blockers, integration challenges, and operational gaps.
• Bring technical health insights into renewal readiness and growth discussions with account teams.
• Surface opportunities to support expansion, upsell, and cross-sell with the Account Executive.

Skills

Customer Success

Technical Account Mgmt

Stakeholder Mgmt

Technical Communication

Cybersecurity

Job description

Darktrace is seeking a Technical Success Manager to blend deep technical insight with customer advocacy, helping clients maximise value from our cybersecurity platform. You will partner with security, IT, and stakeholders to turn deployment into sustained adoption, reduce risk, and deliver measurable outcomes.

You will collaborate with Account Executives, Solutions Engineering, and Support to assess customer health, renewal readiness, and growth opportunities, while guiding customers through the