Cybersecurity Technical Success Partner

Darktrace

Sydney

On-site

AUD 120,000 - 180,000

Full time

4 days ago

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Job summary

Darktrace is seeking a Technical Success Manager (TSM) to blend technical depth with customer advocacy and commercial awareness, helping customers derive lasting value from cybersecurity technology. You will partner with security and IT stakeholders to turn deployments into meaningful adoption and measurable outcomes, coordinating with Account Executives, Solutions Engineering, and Support.

You will translate complex concepts into practical guidance, build technical success plans, and identify

Qualifications

3+ years in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, or similar.
Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
Strong communication, stakeholder management, and cross-functional collaboration skills.

Responsibilities

Build trusted relationships with customer security and IT teams, understanding their priorities and success outcomes.
Create practical technical success plans to help customers adopt the platform and realise measurable value.
Identify high-value use cases that embed the platform into daily security operations.
Use product usage and health indicators to spot adoption gaps and renewal risks early.
Lead mitigation planning for blockers, integration challenges, and operational gaps.
Surface technical opportunities that support expansion in partnership with Account Executives.