Customer Support Specialist

FP Markets; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday day off

Wellness facilities

Training budget

Performance-based incentives

Career growth

Job summary

FP Markets is seeking a Full-Time Customer Support Specialist in our Sydney office to deliver outstanding client service across phone, email and live chat. You will guide clients through our website, trading platforms, and CFDs across various markets.

You will work with a friendly, multicultural team, respond to inquiries efficiently, and help build trust with traders while upholding high service standards and company policies.

Qualifications

• Fluency in English is essential.
• Knowledge of FX/CFD industry will be advantageous.
• Computer literacy with strong Office applications.

Responsibilities

• Provide answers to customers via phone, email and live chat.
• Educate clients on how to use the website and trading platforms.
• Communicate about products and services to clients via multiple channels.
• Assist other departments as needed.

Skills

English fluency

FX/CFD knowledge

Microsoft Office

Team player

Communication skills

Tools

Microsoft Office

Job description

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office -a certifiedGreat Place to Work®.

The Customer Support Specialist plays a key role in delivering a smooth and professional client experience by assisting customers with their queries across phone, email and live chat, while guiding them on our products, website and trading platforms.

The role is important in building client trust, resolving issues efficiently and ensuring customers receive the support they need throughout their trading journey.

Reporting to: General Manager

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company’s website and trading platforms
• Communicating with clients regarding the company’s products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile:

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX, CFD industry will be considered advantageous
• A team player with excellent communication skills
• Fluency in English is essential
• Knowledge of additional language will be an advantage but not essential
• Ability to work on public holidays

Our offer:

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A day off on your Birthday

Journey to FP Markets:

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!