IT Support Officer

Go Markets; Melbourne; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Fresh Coffee & Team Lunches

Lux CBD Office Facilities (end-of-trip

Career Growth Opportunities

Competitive base salary + super

Job summary

GO Markets is seeking a proactive IT Support Officer to maintain corporate technology across onsite and remote staff in Melbourne. You will troubleshoot hardware, software, connectivity and access issues, taking ownership from initial investigation through resolution or escalation.

Under the Corporate IT Team Leader, you’ll administer Microsoft 365, Entra ID and Intune, maintain workplace technology and contribute to security initiatives and system improvements.

Qualifications

• Hands-on IT support experience in a corporate environment.

Responsibilities

• Provide responsive technical support to onsite and remote employees across hardware, software, applications and connectivity.
• Manage service requests, monitor SLAs and maintain accurate records in Jira Service Management.
• Support Microsoft 365 including Exchange Online, Teams, SharePoint and OneDrive, plus user accounts and licensing.
• Administer Microsoft Entra ID and Intune, including MFA and device management.
• Troubleshoot LAN, Wi-Fi, VPN and workplace technology issues.
• Onboard/offboard IT equipment and user access following procedures.
• Assist with security controls and compliance requirements in coordination with Cybersecurity Specialist.
• Assist with testing and implementing approved system improvements.

Skills

IT support

Incident management

Ticketing

Customer service

Problem solving

Education

Bachelor's degree in Computer Science

Tools

Jira Service Management

Microsoft 365

Entra ID

Intune

Job description

We’re looking for a proactive and solutions-focused IT Support Officer to help keep our corporate technology running smoothly, reliably and securely across GO Markets.

Reporting to the Corporate IT Team Leader, you’ll provide responsive technical support to both onsite and remote employees, troubleshooting hardware, software, applications, connectivity and access-related issues. You’ll take ownership of assigned incidents and service requests from initial investigation through to resolution or escalation, ensuring timely support and accurate documentation.

Working under the guidance of the Corporate IT Team Leader, you’ll also support the administration of Microsoft 365, Microsoft Entra ID and Intune, maintain workplace technology and assist with system improvements and security initiatives. This is a hands-on role suited to someone who enjoys problem-solving, takes ownership of their work and is committed to delivering excellent internal customer service.

This role includes rotating weekly rosters, alternating between standard working hours and afternoon/evening shifts. Working-from-home arrangements may be available depending on operational and team coverage requirements. Flexibility across rostered shifts is essential.

Why You'll Love This Role

Diverse Technical Experience: Gain hands-on experience with a broad range of corporate IT systems, applications and workplace technologies, including industry-specific platforms used in the CFD sector.

Collaborative Environment: Work closely with an experienced Corporate IT Team Leader, Cybersecurity Specialist and colleagues across the business.

Skill Development: Strengthen your technical expertise through practical troubleshooting, systems administration and exposure to new technologies.

Professional Interaction: Build relationships with stakeholders across local and remote teams while developing your communication and problem-solving skills.

Continuous Learning: Develop your IT capabilities through knowledge sharing, ongoing learning and opportunities to contribute to technology improvements.

What You'll Be Doing

IT Support & Incident Management: Provide responsive technical support to onsite and remote employees, troubleshooting and resolving hardware, software, application and connectivity issues.

Ticketing & Documentation: Manage service requests, monitor SLAs and maintain accurate records in Jira Service Management.

Microsoft 365 Administration: Support Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, user accounts, permissions and licensing.

Identity & Device Management: Administer Microsoft Entra ID and Intune, including user access, MFA, SSO, device provisioning and endpoint management.

Systems & Network Support: Troubleshoot corporate devices, internal applications, LAN, Wi-Fi, VPN and workplace technology.

Onboarding & Offboarding: Manage IT equipment, user accounts and system access in accordance with established procedures.

Security & Compliance: Work with the Cybersecurity Specialist to support security controls, policies and compliance requirements.

Technology Improvements: Assist with testing and implementing approved system improvements, escalating complex technical issues to the Corporate IT Team Leader.

Shift Flexibility: Availability to work rotating rosters, including afternoon/evening shifts, based on operational and team coverage requirements.

What You’ll Bring to the Table

IT Support Experience: Hands-on experience troubleshooting hardware, software, applications and user access issues in a corporate environment.

Ticketing Systems: Experience with service management tools, preferably Jira Service Management, including ticket prioritisation, SLA monitoring and documentation.

Microsoft 365 Administration: Sound knowledge of Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.

Identity & Device Management: Experience supporting user accounts, MFA, SSO, device provisioning and endpoint management.

Networking & Security: General understanding of LAN, WAN, Wi-Fi, VPN, cybersecurity practices and corporate IT applications.

Problem-Solving: Strong troubleshooting skills, with the ability to investigate issues and elevate complex matters appropriately.

Communication & Customer Service: Excellent interpersonal skills with a proactive, solutions-focused approach to supporting employees.

Organisation & Teamwork: Ability to prioritise tasks, meet deadlines, follow established procedures and work collaboratively.

Qualifications: Bachelor's degree in Computer Science or a related field, or equivalent practical IT support experience.

Why You’ll Love Being Part of Our Team

Join an Award-Winning Global Leader: Become a key player with an award-winning online trading brokerage.

Rewarding Compensation: Benefit from a competitive base salary plus super, reflecting your expertise and commitment while rewarding the value you bring to the team.

Fresh Coffee and Team Lunches: Enjoy daily fresh coffee and monthly themed team lunches with cuisines from around the world!

Prime Location & Lux Building Facilities: Enjoy lux end-of-trip facilities at our CBD office on Collins Street, with complimentary daily fitness classes and exciting wellness activities to keep you feeling great!

Career Growth:We are dedicated to your professional development, providing hands-on opportunities to enhance your skills and accelerate your career growth.

While we’ll be shortlisting as soon as we can, you might hear from us over the next few weeks. We'll be in touch with shortlisted candidates.

To succeed in this role, you'll embody GO Market’s values: Accountability, Commitment, Integrity, Quality, Collaboration and Evolve.

Please note that only Australian citizens and permanent residents will be considered for this role.

Our Story

GO Markets is a regulated CFD Provider offering Forex, Shares, Indices, Commodities and more on the powerful MT4/5 Platforms. Founded in 2006, we have since grown to become a leading, trusted global broker. Our drive for progress and improvement makes GO Markets a fast-paced and innovative place to work and our global operation lends itself to creating a diverse and exciting collaboration of people.