Junior Customer Support Specialist

FP Markets; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday day off

Training budget

Wellness facilities access

Job summary

FP Markets seeks a full-time Customer Support Specialist in Sydney to assist clients via phone, email and live chat. You will educate users on how to navigate FP Markets platforms and websites while delivering timely, accurate information about products and services.

Reporting to the General Manager, you’ll work in a dynamic, multicultural environment that values autonomy, initiative and teamwork. The role requires English fluency and flexibility to work on public holidays.

Qualifications

• Fluent in English with strong communication skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Experience or knowledge of FX/ CFD industry is advantageous.
• Willingness to work on public holidays as required.

Responsibilities

• Provide answers to customers by phone, email, and live chat.
• Educate clients on FP Markets website and trading platforms.
• Communicate with clients about FP Markets products and services.
• Support other departments as needed.

Skills

Team player

English fluency

MS Office

FX/ CFD knowledge

Job description

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies.

We are growing and looking to recruit a Full-Time Customer Support Specialist in our Sydney office - a certified Great Place to Work®.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: General Manager

Responsibilities

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
• Educating clients on how to use the Company's website and trading platforms
• Communicating with clients regarding the company's products and services via telephone, email and live chat
• Assisting other departments

Candidate Profile

• Computer literacy with excellent working knowledge of Microsoft Office applications
• Knowledge and experience in FX, CFD industry will be considered advantageous
• A team player with excellent communication skills
• Fluency in English is essential
• Knowledge of additional language will be an advantage but not essential
• Ability to work on public holidays

Our offer

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations
• Free access to multiple sports and wellness facilities across the country
• A day off on your Birthday

Journey to FP Markets

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Work, grow and succeed in a professional, rapidly-growing company operating in a multicultural environment!