Customer Support Specialist

John Deere; Melton; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Tool of trade vehicle provided

Permanent full-time position

Ongoing training and development

Health and safety programs

Free on-site parking

Job summary

Waratah, a John Deere company, is seeking a Customer Support Specialist - Forestry to support customers, dealers and service partners across the Asia Pacific region from Melton, Australia. Relocation support is available, and a tool of trade vehicle is provided.

This role blends technical problem-solving with coaching, training, and hands-on field service to optimise forestry equipment performance. You will travel to client sites to resolve issues and contribute to product improvements.

Qualifications

• Experience in forestry machinery or related technical environment.
• Strong mechanical and electrical diagnostic skills.
• Experience delivering technical training or coaching.
• Proactive, service-oriented with ownership and accountability.

Responsibilities

• Provide technical and product support to customers, dealers, service agents and field teams.
• Commission forestry machinery and support new product introductions.
• Deliver operator and technical training through demonstrations and workshops.
• Travel to customer and dealer locations to resolve mechanical, electrical and performance issues (up to 50%).
• Assist customers and dealers in optimising machine performance and overall product experience.
• Identify emerging product issues from field reports and warranty data, and relay feedback to engineering.

Skills

Mechanical aptitude

Customer service

Problem-solving

Effective communication

Education

Forestry machinery qualification

Tools

Diagnostics tools

Job description

Customer Support Specialist - Forestry

Melton, Victoria | Relocation Support Available | Tool of Trade Vehicle Provided

Help Shape the Future of Forestry! What if your next career move combined technical problem-solving, customer engagement, travel and the opportunity to work with some of the most advanced forestry equipment in the world?

Waratah, a John Deere company, is looking for a Customer Support Specialist - Forestry to join our team and support customers, dealers and service partners across the Asia Pacific region.

This is more than a technical support role. You'll be a trusted advisor, trainer, coach and problem-solver, helping customers get the best performance from their equipment while contributing to the future of forestry technology.

Applications are welcomed from candidates across Australia, with relocation support available for the successful candidate in accordance with company policy.

In This Role, You Will

• Provide technical and product support to customers, dealers, service agents and field teams.
• Commission forestry machinery and support new product introductions.
• Deliver operator and technical training through practical demonstrations, workshops and one-on-one coaching.
• Travel to customer and dealer locations to investigate and resolve mechanical, electrical and performance issues.
• Help customers and dealers optimise machine performance and improve their overall product experience.
• Support technical cases and develop clear, timely solutions.
• Identify emerging product issues using field reports, warranty information, customer feedback and machine data.
• Contribute to product improvement activities and provide practical feedback to engineering, manufacturing and product teams.
• Participate in customer clinics, industry workshops, trade shows and equipment demonstrations.
• Build trusted relationships with customers, dealers, forest owners and other industry stakeholders.

About You

You are a practical and customer-focused technical professional who enjoys working with machinery, solving problems and helping others succeed.

You Will Ideally Bring

• Experience in forestry, product support, field service, heavy equipment or a related technical environment.
• Practical knowledge of forestry machinery or forestry operations.
• Strong mechanical, electrical and diagnostic skills.
• Experience operating, commissioning, maintaining or supporting machinery.
• The ability to investigate technical issues and follow them through to resolution.
• Experience delivering technical training, operator coaching or practical demonstrations.
• Strong communication skills and the ability to explain technical information clearly.
• A proactive, service-oriented approach with strong ownership and accountability.
• The ability to work independently and collaboratively across different teams.
• Willingness to travel up to 50% as required.

Forestry, mechanical or related technical qualifications would be highly regarded. Experience with connected machinery, digital support systems, telematics, adult training or project work would also be beneficial.

You do not need to know every Waratah or John Deere system from day one. What matters most is your practical experience, problem-solving ability, customer focus and genuine desire to help others.

Why join us?

At Waratah, you will have the opportunity to work with advanced forestry equipment, develop your technical capability and build a rewarding career within a global organisation.

We Offer

• Competitive remuneration.
• Tool of trade vehicle provided in accordance with company policy
• A permanent full-time opportunity.
• A friendly and inclusive company culture.
• Ongoing training and professional development.
• Career opportunities within Waratah and the broader John Deere organisation.
• Employee wellbeing and social initiatives.
• Health and safety programs.
• Free on-site parking.

We welcome applications from people of all backgrounds and are committed to providing a workplace where everyone feels included, valued and supported.

Applications close at close of business on 8-Oct, 2026

Waratah. Built to work.

Note: Appropriate work authorisations are required in this country prior to application.